McDonald's

3.4
1952 reviews
Drive-Thru Curbside McDelivery
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Business Details

631 Niagara St., Welland, ON
L3C 1L9, Canada
(905) 735-1064
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
631 Niagara St., Welland, ON
L3C 1L9, Canada

Hours

Reviews

3.4
1,952 reviews
5 stars
596
4 stars
458
3 stars
346
2 stars
180
1 star
372

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and lacking empathy towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and food prepared contrary to specific requests.

Cleanliness

Some customers noted cleanliness issues, including unsanitary conditions and flies in the dining area.

Speed of Service

Several reviews mentioned long wait times at both the drive-thru and inside the restaurant, with some customers waiting over 20 minutes for their orders.

Food Quality

There were complaints about food being served cold, stale, or not fresh, leading to dissatisfaction with the overall dining experience.
  • RL
    Roxanne Lee
    3 days ago
    1.0
    Incorrect orders twice in a row. Missing items from order. Will not be ordering from here again. Would give 0 stars if that was an option.
  • SH
    Samuel Hall
    Jan 5, 2026
    5.0
    Nathan was very helpful and kind.
  • JP
    Jordon Pare
    Jan 1, 2026
    1.0
    My son slipped and fell as soon as he walked into the restaurant. There was so much thick slush, the floors were not kept up with. He landed on both hands and knees. We approached the staff at the counter and asked to speak with a manager. Savren (a manager in “training”) came to us with a smirk on his face, I told him what happened and he said “well there’s a wet floor sign” then laughed. I said are you not going to acknowledge what happened, not going to apologize, not even ask if my FOUR year old son is ok? He laughed again. I asked for another manager who corrected it and apologized on Savren behalf. No customer service skills, no empathy, not good with children. What do you see in this person to promote them to management. Not a great start to the new year.
  • SA
    simon alvin
    Dec 28, 2025
    1.0
    Drive Thru To the owners of this McDonald’s restaurant please be advised your drive thru staff in the night time and during the day are very slow I waited 20 min just to get my juniors that not fair to be waiting that long and the line up is not even that bad please correct this issue otherwise people will not come to your establishment.
  • SA
    Syed Ali
    Nov 30, 2025
    2.0
    i specifically mentioned & saide please dont add cheez slice, mustard and katchup. And its mentioned on receipt. but when i open to eat. very disappointed it was to accroding to my need. and i unable to eat. bc i havenallergy with cheez. it was happen last week. i try to call CS they not entertaine me and not any positive response till now
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Welland?

McDonald's in Welland is open 24 hours every day of the week.

During what hours is delivery available at McDonald's in Welland?

Delivery is available from 6:00 AM to 11:59 PM every day, with extended hours until 1:00 AM on Fridays.