They always give me the wrong order of what I asked for. This is the worst DQ that I have ever been to. And the cleanliness is horrible.
PG
paige gauthier
Mar 30, 2026
1.0
You order a birthday cake you pay $70 for a cake you expected to at least be perfectly spelt especially when you send an email with the correct spelling of the name. Nope they don’t spell it right when you ask them to fix it they peel that icing off ruin the picture that’s printed on there and it looks like a big glob and then look at you like a deer in headlights and instead of offering you like discount or anything I gotta go present a cake to my son, which is the picture on it is ruined. the spelling doesn’t even look like a B it looks like a D and leftover icing from the previous writing that they put on! horrible their customer service skills are horrible!!
Z4
Zelo MW 4
Mar 22, 2026
1.0
i ordered a large yall gave me a tiny cup w ice cream stacked up it fell in the car i hope you all lose your jobs.
AL
Albert Lopez
Mar 20, 2026
1.0
This location fails to meet the basic standards of the brand. The layout is completely claustrophobic and poorly designed; there isn't even a proper space to form a line, forcing customers to zigzag through the micro-restaurant just to order. It feels cluttered and cramped, making for a very uncomfortable experience.
However, the absolute dealbreaker was the rude and condescending attitude of the staff. Due to their poor treatment, I decided to leave and will never return; I took my business elsewhere, where I had a very positive experience.
I have been a loyal Dairy Queen customer for many years and have always had positive experiences at every other location, but this is by far the worst one I have ever visited. Furthermore, as many other reviews indicate, they have the bad practice of not honouring official franchise promotions, a practice I have only encountered at this specific branch. It is clear from the low star rating that my experience is not an isolated incident. Do not waste your time or money here.
LJ
lila jennings
Mar 19, 2026
1.0
The woman working at the counter at Dairy Queen today for the free cone day at 6 PM was extremely rude and said what do you want and then lied to us about the application process for getting the free cone on the app she stated that it would take four hours when we left we checked it took less than five minutes. Kind of ridiculous. I understand that you have a flex of customers on this day however, you prepare as a business to be ready for such a day with such high business. I expect better from the employees working at Dairy Queen. This is unacceptable behavior. I ended up paying for A Sunday because I didn’t wanna leave empty-handed as I had spent almost an hour trying to transport here with the bus. Absolutely insane.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill in Welland, ON?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Welland?
It is located at 589 Niagara St, Welland, ON, L3C 1L9, Canada.
What type of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, chicken strip baskets, shakes, malts, and ice cream cakes.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, they offer drive-thru service, indoor seating, and outdoor seating for a comfortable family-friendly experience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location welcomes families and is good for kids.
Can I order food from Dairy Queen Grill & Chill online or via mobile app?
Yes, you can order online for pickup at their website or download their app for exclusive deals and mobile ordering.
What is a popular menu item I should try at Dairy Queen Grill & Chill?
The Blizzard® Treat is a signature favorite along with soft-serve ice cream cones and shakes.
Are there any computer or phone repair shops near Dairy Queen Grill & Chill if I need service in the area?
Yes, nearby places include Niagara Phone Repair - IPad Repair and JTG Systems for IT and computer services, as well as Niagara Laptop Repair.
What other dining options are close to Dairy Queen Grill & Chill on Niagara St?
Nearby dining options include Little Caesars Pizza, Pita Pit, Subway, Tim Hortons, Village View Restaurant & Buffet, and KFC for a variety of fast food and restaurant choices.
Are there financial or banking services near Dairy Queen Grill & Chill in Welland?
Yes, nearby financial services include RBC Royal Bank and Meridian Credit Union, useful if you need banking before or after your visit.
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