Thai Express Restaurant Waterloo

3.8
246 reviews

About

Thai Restaurant
We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.

Location

Thai Express Restaurant Waterloo
255 King St N, Waterloo, ON
N2J 4V2, Canada

Hours

Reviews

3.8
246 reviews
5 stars
107
4 stars
63
3 stars
29
2 stars
8
1 star
39

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the flavors and freshness, while others complained about portion sizes and blandness.

Customer Service

Customer service experiences vary widely; some praised the friendly staff, while others reported rude behavior and poor handling of complaints.

Order Accuracy

Frequent issues with order accuracy, including wrong items and modifications not being honored.

Speed of Service

Many customers appreciated the quick service, especially during busy times.

Restaurant Cleanliness

Concerns raised about cleanliness and organization within the restaurant.
  • JP
    J P
    Nov 16, 2025
    1.0
    Paid for general Thai chicken pineapple but there was max 2 pineapple pieces and 3 chicken pieces. Same thing with the veggies 2-3 onions and green peppers. Asked for extra spicy and sauce but it was so dry. They charged extra for anything but Horrible experience. The store was completely dead, so that should’ve been an indication for me, but I still went ahead with my order.
  • AP
    Atul Pandey
    Sep 4, 2025
    1.0
    I paid 4-5 dollars for extra chicken and added less rice. It turned out to be the exactly opposite. There was no extra chicken and bowl was mostly filled with rice. This was the last time I ordered from this fraud place. 2 small pieces of broccolis and JUST 2 baby corns. 🤣
  • MN
    muhamed nour
    Aug 18, 2025
    5.0
    Good everything and good service
  • BX
    Bibi XiaoJie
    Jul 27, 2025
    5.0
    This restaurant is run by a family who are very friendly and hardworking. They cook everything in a wok over a flame and have mastered take out thai food. Ingredients are very fresh and cooking on high heat means the meals are ready extremely fast. We love coming here and get take out every week. They also adjust the spiciness level to meet your preference!
  • VS
    Victoria Smith
    Jun 24, 2025
    2.0
    Don’t bother with the lobster pad Thai. There was so little lobster, it was NOT worth $21. Very disappointed. That’s it. Can you even see it??

Frequently Asked Questions About Thai Express Restaurant Waterloo

What types of cuisine does Thai Express Restaurant Waterloo offer?

Thai Express Restaurant Waterloo offers authentic Thai cuisine including Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and a variety of curries, stir-fries, appetizers, and desserts.

What are the operating hours of Thai Express Restaurant Waterloo?

The restaurant is open Monday to Friday from 11:00 AM to 9:00 PM, Saturdays from 12:00 PM to 9:00 PM, and Sundays from 4:00 PM to 9:00 PM.