Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in Waterloo, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,896 reviews
5 stars
1,234
4 stars
234
3 stars
82
2 stars
86
1 star
260
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers had mixed experiences with service; while some praised servers for being friendly and attentive, others reported long waits and rude hostesses.
Food Quality
The food received generally positive feedback, with many customers enjoying their meals, though some noted issues with presentation and order accuracy.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the restaurant floors and overall maintenance.
Staff Training
There were comments about poor staff training and management, leading to disorganization and inadequate service in some instances.
- SDSamarth Dave2 days ago5.0We had a great experience at Swiss Chalet and truly enjoyed our visit. From the moment we walked in, the staff were friendly, welcoming, and attentive, making us feel comfortable right away. Service was prompt, and our orders were taken with care and accuracy. The food was served hot and fresh, and everything tasted exactly as expected from Swiss Chalet. The rotisserie chicken was juicy and flavorful, paired perfectly with the signature Chalet sauce. The sides were well prepared, portions were satisfying, and the overall quality was consistent and reliable. The restaurant was clean, well maintained, and had a relaxed, family-friendly atmosphere, which made it a pleasant place to dine. It’s a dependable spot whether you’re stopping in for a quick meal or sitting down with family. Overall, this location delivered a solid dining experience with good food, friendly service, and a comfortable environment. We left satisfied and would happily return again.
- SDShirley Van Damme5 days ago5.0I went for dinner at Swiss Chalet, Julie was my server. She was quick and attentive. We had a really good experience with Julie as our server. Food was delicious 😊
- ECEmily CoutureJan 3, 20265.0We placed an order online and arrived at the store 15 minutes later for pickup. Vannela served us right away with a kind smile. We were very pleased with our service today.
- DWDave WestJan 2, 20263.0Looooooong wait and very disorganized hostess who seated multiple "guests" before we were seated and all of them arrived after us It was busy but this should not occur Multiple tables were available and set up but the hostess seemed oblivious No attempt or effort to seat whomever arrived in order
- ASAmy ScottJan 1, 20261.0The restaurant floors were filthy with salt. The service was incredibly slow with almost zero attention. The food was put together in a way that lacked care My chicken sandwich was falling It is clear that the restaurant is poorly managed and maintained and the employees and poorly trained. The restaurant temperature was cold as well. Many diners were wearing their winter jackets at their tables. All around the worst experience I have ever had at any Swiss Chalet.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 340 The Boardwalk, Waterloo offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What types of meals does Swiss Chalet at 340 The Boardwalk offer?
Swiss Chalet offers authentic Canadian comfort food including its famous Rotisserie Chicken, Fresh-Cut Fries, Smoky BBQ Ribs, sandwiches, appetizers, desserts, and family meal specials.
Does Swiss Chalet at 340 The Boardwalk provide delivery and takeout services?
Yes, delivery and takeout services are available and orders can be placed online through their website or mobile app.
What are the operating hours of Swiss Chalet in Waterloo - The Boardwalk?
Swiss Chalet is open Monday to Saturday from 11:00 AM to 10:00 PM and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet at this location offer any special deals or promotions?
Yes, they offer a variety of deals including limited-time promotions, always-on offers, and family meal deals. Check their Specials & Deals page for details.
Is Swiss Chalet Waterloo - The Boardwalk family-friendly?
Yes, the restaurant welcomes families and children, offering a children's menu and a comfortable dining environment.
Are vegetarian or gluten-friendly options available at Swiss Chalet in Waterloo?
Yes, vegetarian and gluten-friendly options are available. Guests can refer to the Nutrition & Allergy Guide for detailed information.
Does Swiss Chalet offer a Braille menu at the Waterloo location?
Yes, all Swiss Chalet locations with dining rooms provide a Braille menu to accommodate guests with visual impairments.
What nearby places can I visit before or after dining at Swiss Chalet Waterloo?
Nearby you can visit Almadina Woodstone Oven & Grill, Dairy Queen Grill & Chill for desserts, and Milestones for more dining options, or relax at the Hand & Stone Massage and Facial Spa - The Boardwalk.
Are there convenient services near Swiss Chalet at 340 The Boardwalk for shoppers or travelers?
Yes, nearby there is a TD Canada Trust Branch and ATM for banking needs, Mobile Klinik for mobile phone services, and stores like Sally Beauty and HomeSense for shopping.
How can the nearby businesses complement my visit to Swiss Chalet at The Boardwalk?
You can enjoy a meal at Swiss Chalet and then visit nearby places like Element Hair for a salon appointment or relax at Shear Amazement & Luminous Spa for beauty treatments.