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Rotisserie Chicken
Brand Certified

Swiss Chalet

4.1
(1965 reviews)

Business Details

340 The Boardwalk, Waterloo, ON
N2T 0A6, Canada
(519) 745-5665

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Waterloo, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
340 The Boardwalk, Waterloo, ON
N2T 0A6, Canada

Hours

Reviews

4.1
1,965 reviews
5 stars
1,295
4 stars
241
3 stars
82
2 stars
87
1 star
260

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive service from various servers, particularly highlighting Heather, Amanda, and Vennela.

Food Quality

Overall, customers enjoyed the food, describing it as delicious, hot, and well-prepared, with specific mentions of the rotisserie chicken and signature sauce.

Cleanliness

While some reviews noted cleanliness and a pleasant atmosphere, there were also complaints about dirty floors and unsanitary conditions in certain instances.

Wait Times

Several customers experienced long wait times for service and seating, leading to frustration and negative experiences.
  • MS
    Michael Schmidt
    4 days ago
    5.0
    Ordered a Chicken Parm Alfredo dish for take out today and I thought that it tasted delicious. The portion of pasta could have been a little larger for the price and the garlic bread could have used more garlic butter but overall it was a good meal.
  • SD
    Shannon Doris
    Feb 26, 2026
    2.0
    Came here this evening to celebrate a friend’s birthday and had an awful experience. Terrible, slow and unhelpful service. The waitress took our order and didn’t do drink refills, or check-in. We waited for every step of our process being there. There was one waitress on for the entire place and it was far too busy for her to keep up. When it cleared out and wasn’t as busy, the service was just as bad so the amount of people clearly weren’t the primary issue here. This place needs to reevaluate its service, the professionalism and helpfulness of their wait staff, and their food practices. Husband received a chicken burger with a raw pink centre and ton of gristle, when we wanted to raise concer there was no one in sight and no one ever came around. After waiting for ages we requested a bill and wanted to leave as we had been there for ages already waiting most of the evening while we should have been celebrating a birthday. Will not ever return to this Swiss Chalet location, and SC is a very significant part of our family. Very unfortunate and displeased.
  • JO
    Joseph O'Toole
    Feb 26, 2026
    5.0
    Vanshika was an excellent server, our food came very fast. She checked in on us regularly and made sure we were satisfied. All of the food came correct, hot and great. Vanshika Was very friendly towards me and my kids. Thank you
  • SB
    Steve Brennan
    Feb 25, 2026
    5.0
    Heather was great. Even remembered the extra dipping sauce as most servers forget that wee detail.
  • EL
    Evan Luymes
    Feb 16, 2026
    4.0
    When I saw a review left that claimed that the the "extra butter" debacle has ruined the night, I knew it was my solemn duty to prove this blaspheming heretic wrong. I ordered the chicken parm with garlic bread, and asked for extra butter. The dish was absolutely divine and I have never put better food in my mouth. You could have heard a pin drop as I bit into the thin crust of the garlic bread. Overall, there was absolutely stunning service. The lady that served us was chalk full of humor and positive energy. As for the atmosphere, I could breathe the it perfectly, the oxygen was wonderful. Overall, the claims of the crunchy butter were more foolish than the entire court of the kings Jesters. It truly pains me to see such wrongness on the internet. If not emphasized enough, this extra-buttery garlic bread made my day, say even my entire year. I almost collapsed from the sheer ecstasy of the meal.

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 340 The Boardwalk, Waterloo offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

What types of meals does Swiss Chalet at 340 The Boardwalk offer?

Swiss Chalet offers authentic Canadian comfort food including its famous Rotisserie Chicken, Fresh-Cut Fries, Smoky BBQ Ribs, sandwiches, appetizers, desserts, and family meal specials.

Brand Certified Facts from Swiss Chalet

This information is certified by Swiss Chalet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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