Subway

2.7
231 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Waterloo Subway® Restaurant at 402 King St. N brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
402 King St. N, Waterloo, ON
N2J 2Z3, Canada

Hours

Reviews

2.7
231 reviews
5 stars
66
4 stars
30
3 stars
16
2 stars
12
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with stale bread, poor ingredient quality, and inadequate portion sizes.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, with several customers feeling dismissed or mistreated.

Cleanliness and Hygiene

Several customers expressed concerns about hygiene practices, including improper food handling and unclean conditions.

Order Accuracy

Frequent complaints about incorrect orders and failure to follow specific instructions were noted, leading to customer frustration.

Overall Experience

The overall sentiment was largely negative, with many customers vowing not to return due to poor service and food quality.
  • TS
    TikTok Secret
    6 days ago
    5.0
    - workers are kind -food is premium -efficient
  • HP
    Hemal Patel
    Nov 17, 2025
    5.0
    This subway consistently delivers an exceptional experience every time I visit. The ingredients are always fresh, the bread is perfectly baked, and the vegetables are crisp and flavorful. The staff is friendly, attentive, and incredibly efficient, making every order smooth and enjoyable. I appreciate how clean and well-maintained the restaurant is, creating a comfortable atmosphere to dine in. My sandwich is always prepared exactly the way I like it, with great attention to detail and quality. Whether I’m grabbing a quick lunch or a relaxed meal, it always provides outstanding service and delicious food. I highly recommend this location to everyone.
  • MP
    Mateo Pereira
    Nov 11, 2025
    5.0
    Excelente food send amazing customer service😃
  • CS
    Cian Sawyer
    Nov 3, 2025
    5.0
    Workers are super amazing. So polite and get everything perfect. Staff is super friendly. Definitely recommend.
  • SM
    Suraj Mohan
    Oct 20, 2025
    1.0
    Very disappointing experience. The couple working here are extremely rude. I ordered a Chicken Teriyaki Bowl, and the man barely added chicken — half a scoop, and the other half of the scoop is his finger. They really hesitate to add the protein. When I’m paying full money for the sub or bowl. I expect accurate amount of protein to be added. Worse, when some school kids came in, the lady told one child to “Get out” just because he wasn’t buying anything. It was raining heavily, and the poor kid had to wait outside. Completely unprofessional behaviour — Subway needs to look into this location immediately. Do a random audit or might have to shut the location

Frequently Asked Questions About Subway

What types of meals does Subway at 402 King St. N serve?

Subway serves breakfast, lunch, and dinner at this location.

What are the operating hours for Subway at 402 King St. N in Waterloo?

Subway is open daily from 9:00 AM to 9:00 PM.