Subway

Reviews

• JJ

  JD

  Dec 28, 2025
  1.0
  After placing my order, I reached the stage where toppings were being added to my sub. At that point, I noticed that the lettuce on display was clearly brown, mushy, and spoiled. I asked the employee if any fresh lettuce was available. She went to the back and returned with another container, which was in the same unacceptable condition. I also observed that the tomatoes and cucumbers appeared to have gone bad. Given the state of the ingredients, I cancelled my order and left. I can honestly say this is the first time I have ever had to walk out of a restaurant due to food quality concerns. Unfortunately, this experience aligns with a broader decline in quality I’ve noticed at Subway locations recently. At another location, I was previously served extremely stale bread, and when I raised the issue, no refund or replacement was offered. As a result, I stopped visiting that location, and I will now be doing the same with the Laurelwood location. It is deeply concerning that a restaurant whose slogan is “Eat Fresh” would have multiple visibly spoiled ingredients on the line. When fresh ingredients were requested, the replacement provided was no better. This is not only misleading but disturbing and unsanitary for paying customers. Due to the seriousness of this incident, I will be leaving an honest public review and reporting this matter to the Public Health Department.
• BM

  Bhumi Malhotra

  Oct 3, 2025
  5.0
  Excellent service
• SR

  stephanie richards

  Sep 28, 2025
  1.0
  The worker was so miserable, and used well past ripe brown lettuce, and couldn’t be bothered to interact with us. I ordered a tuna sub and the tuna was only slopped in the middle. Honestly really disappointed in the service more than the food and the food was 1 star at best
• LA

  Lynn Abadi

  Sep 23, 2025
  4.0
  I work in the area so I order from here quite regularly. I’m usually served by Mandeep who’s always warm and welcoming and I can trust my food is going to taste great! Thanks Mandeep! The toppings are fresh (for the most part) and the area is clean. I order through the app and pick up. Everything is usually quick and ready and I get to take advantage of offers and points.
• JA

  J A

  Sep 6, 2025
  1.0
  The single employee working here is absolutely not well trained. Why is she the only one there morning noon and night? Why don’t you have at least 2 employees working? We are never coming to this location again, had too many bad experiences not just me, my husband and mom too. Yesterday she was busy making online orders, so me and my kids waited about 10 min. Then a lady walks in and the employee says “she was here before you so let her order first” the lady had been moving her car. So I agreed. And waited. Then a food basics cashier came in and was waiting behind me. Then the employee said, “she only gets a 15 min break so let her go ahead of you”. I was stunned. I’m sorry but it’s not my problem if the person behind me is on a tight schedule (which by the way I worked at food basics and you get a 30 min for the break at that time, when we had 15 you would have no time to even walk over to subway). So I just stood there by now it’s about 25 min just standing around in the store with hungry kids I had to feed before going to swimming - I was on a tight schedule too. That was highly inappropriate etiquette. Please train your employee about this Secondly, she ran out of the sauce I wanted, both bottles were empty so she looks at me and says “do you want me to go fill it?” I said yes, I would like the sauce.. she said but it will take too long and just stood there staring at me. I said ok just skip it, at that point I just wanted to get out of there. I had ordered three subs and was supposed to order a 6 inch as well but I didn’t as I felt very uncomfortable being rushed. This employee is always overwhelmed when I come in. Every time Previously, my husband asked for herb and cheese bread and she told him she didn’t have any. Then he said I see 2 full trays right there. She said she has to save this for the online orders. The same thing has happened to me by her. Another time my mom wanted a meatball sub, and she told her that she had to save them for the lunch rush from the students. Furthermore, many times she just sprinkles on the toppings inadequately and when you ask for more she puts on like 1-2 more. It happened to us many times. I have also had to ask her to change her gloves after handling money as she wasn’t going to. Which is extremely unsanitary. A family member told me they had to do the same. That is disgusting I’m very very disappointed as we had been coming to this subway location for over 15 years… only to see it destroyed in service by one single employee. We will be going to other sub places from now on. Had enough

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