Subway

2.8
150 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Waterloo Subway® Restaurant at 600 Laurelwood brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
600 Laurelwood, Waterloo, ON
N2T 0A6, Canada

Hours

Reviews

2.8
150 reviews
5 stars
47
4 stars
18
3 stars
11
2 stars
9
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with many customers reporting rude and unprofessional behavior from staff, particularly one employee who has received multiple complaints.

Food Quality

Numerous reviews highlight issues with food quality, including stale bread, skimpy toppings, and instances of food poisoning.

Cleanliness

Customers frequently mention unsanitary conditions in the restaurant, including dirty preparation areas and inadequate hygiene practices by staff.

Positive Experiences

Some customers report positive experiences with specific employees, particularly Mandeep and Komal, who are noted for their friendly service and attention to detail.

Operational Issues

Frequent complaints about the restaurant being out of key ingredients, poor handling of online orders, and inconsistent application of promotions.
  • BM
    Bhumi Malhotra
    Oct 3, 2025
    5.0
    Excellent service
  • SR
    stephanie richards
    Sep 28, 2025
    1.0
    The worker was so miserable, and used well past ripe brown lettuce, and couldn’t be bothered to interact with us. I ordered a tuna sub and the tuna was only slopped in the middle. Honestly really disappointed in the service more than the food and the food was 1 star at best
  • LA
    Lynn Abadi
    Sep 23, 2025
    4.0
    I work in the area so I order from here quite regularly. I’m usually served by Mandeep who’s always warm and welcoming and I can trust my food is going to taste great! Thanks Mandeep! The toppings are fresh (for the most part) and the area is clean. I order through the app and pick up. Everything is usually quick and ready and I get to take advantage of offers and points.
  • JA
    J A
    Sep 6, 2025
    1.0
    The single employee working here is absolutely not well trained. Why is she the only one there morning noon and night? Why don’t you have at least 2 employees working? We are never coming to this location again, had too many bad experiences not just me, my husband and mom too. Yesterday she was busy making online orders, so me and my kids waited about 10 min. Then a lady walks in and the employee says “she was here before you so let her order first” the lady had been moving her car. So I agreed. And waited. Then a food basics cashier came in and was waiting behind me. Then the employee said, “she only gets a 15 min break so let her go ahead of you”. I was stunned. I’m sorry but it’s not my problem if the person behind me is on a tight schedule (which by the way I worked at food basics and you get a 30 min for the break at that time, when we had 15 you would have no time to even walk over to subway). So I just stood there by now it’s about 25 min just standing around in the store with hungry kids I had to feed before going to swimming - I was on a tight schedule too. That was highly inappropriate etiquette. Please train your employee about this Secondly, she ran out of the sauce I wanted, both bottles were empty so she looks at me and says “do you want me to go fill it?” I said yes, I would like the sauce.. she said but it will take too long and just stood there staring at me. I said ok just skip it, at that point I just wanted to get out of there. I had ordered three subs and was supposed to order a 6 inch as well but I didn’t as I felt very uncomfortable being rushed. This employee is always overwhelmed when I come in. Every time Previously, my husband asked for herb and cheese bread and she told him she didn’t have any. Then he said I see 2 full trays right there. She said she has to save this for the online orders. The same thing has happened to me by her. Another time my mom wanted a meatball sub, and she told her that she had to save them for the lunch rush from the students. Furthermore, many times she just sprinkles on the toppings inadequately and when you ask for more she puts on like 1-2 more. It happened to us many times. I have also had to ask her to change her gloves after handling money as she wasn’t going to. Which is extremely unsanitary. A family member told me they had to do the same. That is disgusting I’m very very disappointed as we had been coming to this subway location for over 15 years… only to see it destroyed in service by one single employee. We will be going to other sub places from now on. Had enough
  • AF
    Adeola Faniran
    Jul 27, 2025
    5.0
    I had a very positive experience this morning when I went in to place my order. The attendant, Mandeep Kawz, was incredibly warm, friendly, and welcoming. She was calm, cool, and very receptive. it truly made my day. Excellent customer service!

Frequently Asked Questions About Subway

Where is the Waterloo Subway Restaurant located?

The Subway Restaurant is located at 600 Laurelwood, Unit 125, Waterloo, ON, N2T 0A6 in Laurelwood Commons.

What are the operating hours for the Subway at 600 Laurelwood?

The Subway restaurant is open every day from 9:00 AM to 10:00 PM.