Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Waterloo Subway® Restaurant at 600 Laurelwood brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Multiple customers reported issues with spoiled ingredients, food poisoning, and overall poor food quality.
Customer Service
Service quality varied greatly; many reviews highlighted rude and unprofessional staff, while a few praised specific employees for their friendliness.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty preparation areas and inadequate hygiene practices.
Order Accuracy
Numerous complaints about incorrect orders, skimpy toppings, and refusal to accommodate requests for extra ingredients.
EY
eric yuan
Feb 26, 2026
1.0
I ordered and ate an Italian B.M.T. during lunch, the afternoon I got DIARRHEA (did NOT eat anything else in between), everything else is “alright”. Don’t wanna get too personal with this review.
YZ
Yunyang Zhang
Feb 26, 2026
1.0
Food Poisoning. Went there for lunch break and got a Piri - Piri chicken footlong. Stone cold. After eating, got bad stomach cramps and had to go to the washroom to vomit. Twice. Even after 5 hours, I still have a headache and mild fever.
Never ordering a sandwich there again.
GS
Gurlal Singh
Jan 22, 2026
5.0
Me and wife went there and girl with glasses, I think her is Khushi, was really kind and polite with us. she was quick, and helpful while taking the order. she listened carefully, prepared the sandwich neatly, and kept the counter clean, making the overall experience pleasant and efficient.
JJ
JD
Dec 28, 2025
1.0
After placing my order, I reached the stage where toppings were being added to my sub. At that point, I noticed that the lettuce on display was clearly brown, mushy, and spoiled. I asked the employee if any fresh lettuce was available. She went to the back and returned with another container, which was in the same unacceptable condition. I also observed that the tomatoes and cucumbers appeared to have gone bad.
Given the state of the ingredients, I cancelled my order and left. I can honestly say this is the first time I have ever had to walk out of a restaurant due to food quality concerns.
Unfortunately, this experience aligns with a broader decline in quality I’ve noticed at Subway locations recently. At another location, I was previously served extremely stale bread, and when I raised the issue, no refund or replacement was offered. As a result, I stopped visiting that location, and I will now be doing the same with the Laurelwood location.
It is deeply concerning that a restaurant whose slogan is “Eat Fresh” would have multiple visibly spoiled ingredients on the line. When fresh ingredients were requested, the replacement provided was no better. This is not only misleading but disturbing and unsanitary for paying customers.
Due to the seriousness of this incident, I will be leaving an honest public review and reporting this matter to the Public Health Department.
The Subway Restaurant is located at 600 Laurelwood, Unit 125, Waterloo, ON, N2T 0A6 in Laurelwood Commons.
What are the operating hours for the Subway at 600 Laurelwood?
The Subway restaurant is open every day from 9:00 AM to 10:00 PM.
Does the Waterloo Subway offer in-store pickup?
Yes, the Subway at 600 Laurelwood offers in-store pickup services.
Can I order Subway meals online or through an app?
Yes, you can order quickly and easily through the Subway app or online through their official ordering website.
Is catering available at the Waterloo Subway location?
Yes, catering services are offered to help with any catering needs you may have.
Which meal times does this Subway serve?
This Subway location serves breakfast, lunch, and dinner.
What payment options are accepted at the Subway on Laurelwood?
They accept American Express, Discover, MasterCard, and Visa.
Does the Subway at 600 Laurelwood have dine-in seating?
Yes, this Subway location serves dine-in customers in addition to takeout.
What nearby restaurants can I visit before or after my meal at Subway?
Nearby restaurants include Lin's Garden for Chinese cuisine, Twice The Deal Pizza for pizza and chicken, and Dairy Queen for ice cream and fast food options.
Where can I shop for groceries or drugs near the Subway in Laurelwood Commons?
You can visit Food Basics for groceries and Shoppers Drug Mart for pharmacy and beauty supplies, both located near Laurelwood Commons.
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