Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting employees like Gagan and Sona.
Service Speed
While some reviews noted quick service, others reported long wait times, especially during busy hours, indicating inconsistency in service speed.
Food Quality
Feedback on food quality was mixed; some customers enjoyed fresh and hot meals, while others complained about stale or improperly prepared items.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with tables and overall hygiene, which detracted from the dining experience.
Order Accuracy
There were multiple complaints regarding incorrect orders and a lack of attention to customer requests, suggesting a need for improvement in order accuracy.
AC
Allan Caine
Nov 9, 2025
2.0
An employee in the kitchen kept yelling the whole time I was there. Bizzare behavior. The staff in the kitchen need to pipe down. Customers don't need to listen to them talking at that ridiculous volume. Staff: please use your inside voice.
SD
shikha dedhia
Oct 5, 2025
5.0
The best store in Waterloo and professionalism to the core. Gagan Is amazing at the Store. She is very professional and always has a smile on her face.
DS
Drew Smith
Oct 3, 2025
1.0
Are you kidding.... It's McDonald's, the food is crap, and the service is only slightly better.
MV
Maddy Veenman
Oct 3, 2025
5.0
This is the best place EVER. The staff is so friendly and the food was so amazing. I come here more often than I should and it’s always impeccable! This is my favourite McDonald’s in the area. It always slaps. Give the staff a RAISE.
LS
Luke “Pooks” Smilek
Oct 3, 2025
5.0
Everyone was amazing! The service was amazing! The people working here deserve a raise! At least $40 an hour!