KFC

2.8
973 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
391 Weber Street North, Waterloo, ON
N2J 3J2, Canada

Hours

Reviews

2.8
973 reviews
5 stars
222
4 stars
173
3 stars
144
2 stars
90
1 star
344

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food types.

Service Speed

Many reviews highlighted slow service, with long wait times for both in-store and drive-thru orders.

Food Quality

Several customers expressed dissatisfaction with the food quality, citing issues like cold, soggy, or poorly cooked chicken.

Staff Behavior

Multiple reviews mentioned rude or unprofessional staff interactions, particularly with management.

Customer Experience

Overall, customers felt frustrated with their experiences, often citing a lack of responsiveness from management regarding complaints.
  • ZA
    Zakir Ahmadi
    2 days ago
    1.0
    Very rude manager at night. Not give to me the order and not let the other staff to prepare it. We all human have to respect to each other he not respect the delivery workers.
  • YL
    yuhao liu
    3 days ago
    1.0
    Ordered a family bucket on Friday night through door dash. Order placed at 4:30 pm, Waited till 6:30 and order was still NOT ready. Had to cancel it and buy from another restaurant. Crazy slow.
  • SM
    Sand Moshi
    4 days ago
    2.0
    Service was way too slow tonight and the supervisor messed up my order, tried to tell me I was the one that's wrong at first (I had receipt in hand) then brought me a chicken snack wrap so small it was half the size of other snack wraps, I immediately said this is half the size and she said "It's just the packaging". It was in fact not just the packaging. Thankfully the cashier was very friendly and he got me a new wrap the proper size. So many people were mad tonight and supervisor kept gaslighting them and refusing to take any accountability for her bad operation. They had at least 7 people working.
  • VG
    Vedant Gharat
    Nov 2, 2025
    1.0
    I dont know what has happened to kfc but its utter waste of money now. I saw the ad of free 6 pc bucket over 15$ spend so thought of ordering after a long time. We also order deluxe sandwich which was average but chicken bucket was a big turn off. First of all it was no more like crispy chicken which we get it was all soggy, and so salty I could hardly eat it and eventually had to throw out. Also the kfc is literally 4 minutes drive from my place so the chicken should have still been hot but it was cold. I think they just gave us some stale pieces. Please never order from here again.
  • HT
    Home Tite
    Oct 30, 2025
    1.0
    What a shame! You have bastardized a Canadian Icon, the Colonel is turning over in his grave The bucket of chicken I took home was NOT the Colonels recipe, it was Popeyes It tasted like Popeys it looked like Popeyes In a 14 pc bucket I had 2 drumsticks 1 thigh and the other 11 pieces were hacked up center chicken full of bone shards The batter is so thick it's over half the volume of the bucket I ate the drumsticks and the thigh, the rest went in the garbage, I simply paid $57 to feed my man cave garbage pail Y'all should be ashamed of yourselves Our Canadian icon restaurants are being destroyed 😭

Frequently Asked Questions About KFC

What are the operating hours of KFC at 391 Weber Street North, Waterloo?

KFC is open from 10:00 AM to 3:00 AM Monday through Thursday, 24 hours on Friday, Saturday, and Sunday, and has an additional early opening from midnight to 3:00 AM on Monday.

Where is this KFC location situated?

The KFC is located at 391 Weber Street North, Waterloo, ON, N2J 3J2, Canada.