Mucho Burrito Fresh Mexican Grill

4.4
1075 reviews
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Business Details

220 King St N, Waterloo, ON
N2J 2Y7, Canada
(519) 885-1916
https://locations.muchoburrito.com/en-ca/on/waterloo/MB0128
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About

Mexican RestaurantRestaurantTaco RestaurantCatererVegan RestaurantTex-Mex RestaurantFast Food Restaurant
At MUCHO Burrito we transform traditional Mexican cuisine into Modern Mexicana. Our love and passion can be seen in every slice, dice, and spice that graces our kitchen. Here, everything is made with love, crafted to stir the heart as much as the palate. Come taste the MUCHO difference. LOVE FOOD. LOVE YOURSELF. LOVE MUCHO.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Mucho Burrito Fresh Mexican Grill
220 King St N, Waterloo, ON
N2J 2Y7, Canada

Hours

Reviews

4.4
1,075 reviews
5 stars
829
4 stars
102
3 stars
32
2 stars
22
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior from certain employees.

Food Quality

While many customers enjoyed the food and found it fresh and flavorful, others criticized the portion sizes and quality, particularly noting issues with the burritos being poorly made or lacking in ingredients.

Cleanliness

The restaurant generally receives positive remarks for cleanliness, although some reviews mention sticky tables and a messy prep area.

Wait Times

Several customers expressed frustration with long wait times and understaffing, leading to a negative dining experience.

Staff Recognition

Specific employees, particularly Praneeth, received multiple commendations for their exceptional service, highlighting the impact of individual staff members on customer satisfaction.
  • SJ
    Stephanie Jane
    Nov 14, 2025
    1.0
    The manager at this Mucho Burrito is one of the most shockingly unpleasant people I’ve ever dealt with in a restaurant. Her behaviour is consistently cruel, aggressive, and completely lacking in basic professionalism. Instead of managing the place, she seems to go out of her way to intimidate staff and speak down to customers. The atmosphere she creates is toxic from the moment you walk in. One of the servers, Keerthy, was also extremely rude. She acted irritated at even the simplest questions, rolled her eyes, and made the whole interaction uncomfortable. It felt like customer service wasn’t just a low priority — it wasn’t a priority at all. The overall vibe in this location is hostile, tense, and deeply unpleasant. Between a manager who seems to thrive on negativity and staff who mirror that energy, the entire experience was exhausting. Waterloo has plenty of restaurants. Go to literally any of them instead of this one.
  • GK
    garlapati kundan
    Nov 1, 2025
    1.0
    Too much of wait time!! No employees to help as only 1 worker is doing all..
  • DN
    Dev Nandan
    Oct 21, 2025
    4.0
    Timely and friendly service. Food is fresh and good But quantity is less compared to other burrito places
  • SG
    Sona Ghumman
    Sep 21, 2025
    5.0
    Great place
  • AK
    ali khan
    Sep 19, 2025
    1.0
    Food was really bad and staff was rude.
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Frequently Asked Questions About Mucho Burrito Fresh Mexican Grill

What type of cuisine does Mucho Burrito Fresh Mexican Grill serve?

Mucho Burrito Fresh Mexican Grill offers Modern Mexicana, transforming traditional Mexican cuisine with passion and great flavors.

What are the opening hours of Mucho Burrito Fresh Mexican Grill?

The restaurant is open Monday to Thursday from 11:00 AM to 11:00 PM, on Friday from 11:00 AM to 2:00 AM, Saturday from 11:00 AM to 1:00 AM, and Sunday from 11:00 AM to midnight.