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Chipotle Mexican Grill

3.3
(65 reviews)

Business Details

655 Erb St W, Waterloo, ON
N2J 3Z4, Canada
(226) 499-2604

About

Mexican RestaurantChipotle Mexican Grill
Chipotle Waterloo Commons is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
655 Erb St W, Waterloo, ON
N2J 3Z4, Canada

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Reviews

3.3
65 reviews
5 stars
31
4 stars
4
3 stars
5
2 stars
5
1 star
20
  • PC
    Prem Chahwala
    Apr 21, 2026
    1.0
    They are bad... I went on March 20, 2026 The employees fight among each other. It is surprising that they fight in front of customers
  • MP
    Max Parrott
    Apr 20, 2026
    3.0
    Went with my mom to grab dinner. Was home 10 minutes after picking up the food. The meat and beans were cold as if they had come out of the fridge. The rice was warm but the protein was all cold. Very disappointed by this as I would expect this to be a hot meal. Service was quick
  • NN
    Nya
    Apr 18, 2026
    1.0
    I went to this location shortly after it opened and I’m honestly shocked at how unclean it already is. This isn’t just one small issue — it was consistently dirty throughout the entire store. There were napkins and garbage all over the entrance floor, which already gave a bad first impression. Then I sat down and noticed multiple tables left dirty with food still on them, clearly not being wiped or maintained. What really concerned me was the food prep area. There was food spilled all over the counters, ingredients scattered everywhere, and the serving station looked messy and poorly kept. For a place handling food, this is unacceptable. For a brand new location, this level of cleanliness is honestly concerning. If this is what customers can see, it makes you question what’s happening behind the scenes. I really hope management and corporate step in and fix this immediately, because this reflects very poorly on the brand. I won’t be returning unless there are serious improvements.
  • WW
    wudiFE
    Apr 13, 2026
    1.0
    Chipotle has always been one of my favorite chain, I’ve been eating it most in Toronto area and most of my experience are fantastic. In comparison to this location, it has most unstable quality control over all, flavoring, food quality, portion size can be all different each time of visit. I ve been trying to report it to the chipotle costumers service and it’s still not fixed. In addition, the worst service experience ever, wasting customer time with untrained staff and rude attitude, mistaken order, with no apologize or any sign.
  • PK
    Paul Krevs
    Mar 24, 2026
    1.0
    Very disappointed with this location so far. Food isn't what it should be, the service is lackluster, and there can be folks either sleeping in or smelling up the store.

Brand Certified Facts from Chipotle Mexican Grill

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