Mixed reviews on customer service; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and poor service.
Order Accuracy
Frequent complaints about incorrect orders and poor attention to detail, leading to customer frustration.
Cleanliness
Significant issues reported regarding cleanliness, particularly in bathrooms and dining areas, with some customers noting improvements post-renovation.
Food Quality
Inconsistent food quality, with reports of stale items, incorrect orders, and unsatisfactory preparation.
Drive-Thru Efficiency
Drive-thru service is often slow, with long wait times reported by multiple customers.
JM
James Millar
Dec 31, 2025
2.0
Had to repeat my order. Repeated my coffee order 3 times (large Double double) not difficult to understand. Received a large regular. When my food was handed to me I asked if ketchup was in the bag, I WAS TOLD YES!!! I GOT TO WORK DEFINITELY ZERO KETCHUP IN THE BAG. how do you get a customer service job with ZERO CUSTOMER SERVICE SKILLS????
AM
Alex Murray
Dec 23, 2025
5.0
Great staff, great McDonald's in East Guelph.
HB
Heather Belsito
Dec 21, 2025
5.0
One of the best in the area. Always clean and fantastic service.
What are the opening hours for dining in at McDonald's Waterdown?
McDonald's Waterdown is open 24 hours a day, seven days a week for dining in.
When is the McDonald's drive-through open at Waterdown?
The drive-through at McDonald's Waterdown is open 24/7, every day of the week.
Does McDonald's Waterdown offer delivery service?
Yes, McDonald's Waterdown offers delivery service 24/7 every day.
Can customers pick up their orders in-store at McDonald's Waterdown?
Yes, in-store pickup is available at McDonald's Waterdown.
What types of meals are served at McDonald's Waterdown?
McDonald's Waterdown serves breakfast, lunch, and dinner.
What payment options does McDonald's Waterdown accept?
McDonald's Waterdown accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's Waterdown family-friendly and do they offer a children's menu?
Yes, McDonald's Waterdown welcomes families and offers a children's menu.
What nearby places can I visit before or after dining at McDonald's Waterdown?
Nearby you can visit the Waterdown Skatepark for active fun, Fortinos Supermarket for grocery shopping, or Perfect Touch Nail & Spa for beauty treatments.
Are there convenient services near McDonald's Waterdown for errands?
Yes, there is a Loblaw Pharmacy nearby as well as a UPS Access Point location for shipping services.
Which nearby fitness centers are close to McDonald's Waterdown?
Anytime Fitness gym is located close to McDonald's Waterdown if you want to work out before or after your meal.