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Brand Certified

Dairy Queen Grill & Chill

4.4
(917 reviews)

Business Details

233 Dundas St E, Waterdown, ON
L8B 0E9, Canada
(905) 689-8514
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
233 Dundas St E, Waterdown, ON
L8B 0E9, Canada

Hours

Reviews

4.4
917 reviews
5 stars
573
4 stars
235
3 stars
62
2 stars
21
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting their willingness to go above and beyond for a positive experience.

Food Quality

While most reviews appreciated the food quality, some customers noted inconsistencies, such as missing ingredients or cold items.

Cleanliness

The restaurant is frequently described as clean and well-maintained, contributing to a pleasant dining atmosphere.

Drive-Thru Experience

Several reviews mentioned long wait times in the drive-thru, suggesting potential understaffing during busy periods.

Owner Recognition

The owner, Jayne, received multiple commendations for her personal touch and dedication to customer satisfaction.
  • ET
    Emily Torrine
    Feb 23, 2026
    5.0
    🍨🧁🍦
  • QB
    Queen Babe
    Feb 19, 2026
    2.0
    The ice cream is ok for soft serve however it’s extremely expensive especially for extra toppings. The place itself needs a major renovation because it’s old and the chairs don’t fit larger people in them. I do like the app though for points. It’s all teenagers working here. The food is cheap fast food and super unhealthy. I’m sure they use seed oils which causes inflammation.
  • KW
    Katie W
    Feb 17, 2026
    5.0
    Exceptional service and made my son’s birthday cake extra special! Thank you so much to the kind manager!!
  • RS
    Rosemary Simic
    Feb 9, 2026
    1.0
    Ordered a small strawberry milkshake February 9, 2026 just after 2:00 pm. Waited about 5 minutes at the window. I thought they must be busy. I was the only one in drive thru and when I drove off the restaurant was empty. Lady gave me 2 straws and said we're waiting on the old straws. Well the straws don't work after much trying. I was driving so the almost $7.00 went into the garbage. Frustrating. Why sell a product when you don't include a straw that works? Dairy Queen do better.
  • SP
    Shh Private.
    Jan 28, 2026
    5.0
    There are cute artwork by the cash registers. The lady helping us was amiable, kind and a joy to talk to.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
  • Official website
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