Many customers reported that portion sizes were significantly smaller than expected, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude and inattentive.
Food Quality
Several customers expressed disappointment with the quality of food, citing issues like over-salting, stale ingredients, and improper preparation.
Order Accuracy
Multiple reviews mentioned problems with order accuracy, including receiving incorrect items and inadequate responses to complaints.
Cleanliness
There were complaints about the cleanliness of the location, with some customers noting unsanitary conditions.
AM
Azadeh Maleki
Nov 10, 2025
1.0
I had the worst experience ever with the staff working there, they were very rude and not helpful, it was my first time trying chipotle and i asked them about the options and best seller and they were very rude to answer
BM
Brian McCallum
Nov 9, 2025
1.0
Another bad decision to pick from so many other options in the food court. Eat somewhere else for better food which I felt made me very ill and wanting to throw up. I would never go here again.
JS
jaspreet Singh
Nov 2, 2025
1.0
I ordered food through Uber Eats, and the app said it would be ready by 1:59 PM. When I arrived for pickup, the staff couldn’t even recognize my order by name. I had to give them all my details and confirm multiple times, which wasted a lot of my time.
After all that, they gave me the wrong order, so I had to go back and get it replaced. Even then, they didn’t include utensils, even though I specifically selected that option on Uber Eats.
To make things worse, the food I finally received was very bad. I’m really disappointed with this entire experience.
MN
Maria Naimouchina
Oct 28, 2025
5.0
I typically eat chipotle in different parts of the city where I am - But I have to highlight this location for the staff that was serving me today !! I had a special request on how to organize the toppings… Perfectly done, which usually takes a while to explain -And just overall great friendly service. Thank you.
BP
Bhoomi Parmar
Oct 24, 2025
5.0
This was my first time trying this Chipotle location and honestly, I was really impressed! When I saw the long line, I thought the portions might be smaller because they were so busy, but they still took the time to make sure everyone got a proper amount of food.I’m a pure vegetarian, so I asked if they could change their gloves before making my food. They went above and beyond, washing and sanitizing their hands before putting on new gloves and preparing my order carefully from start to finish. I really appreciated that level of care.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill at Vaughan Mills?
Chipotle Mexican Grill is open Monday to Saturday from 10:30 AM to 9:00 PM, and on Sunday from 10:30 AM to 7:00 PM.
Does Chipotle Mexican Grill at Vaughan Mills offer pickup or delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Vaughan Mills?
It is located at 1 Bass Pro Mills Drive, Suite Fc6a, Vaughan, ON, postal code L4K 5W4, Canada.
How can I contact Chipotle Mexican Grill at Vaughan Mills?
You can reach them by phone at +1 905-760-2103 or email at ON.2614.VaughanMills@chipotle.com.
Does Chipotle Mexican Grill at Vaughan Mills welcome the LGBTQ community?
Yes, this location is welcoming to the LGBTQ community.
Where can I order food online from Chipotle Mexican Grill at Vaughan Mills?
You can order online directly from their website at https://www.chipotle.ca/#menu.
What kind of restaurant is Chipotle Mexican Grill at Vaughan Mills?
It is a Mexican fast food and catering restaurant.
Are there other dining options near Chipotle Mexican Grill at Vaughan Mills?
Yes, nearby dining options include Bourbon Street Grill (American cuisine), Thai Island (Thai cuisine), Taco Bell Canada, A&W Canada, and Freshii salad bar.
What nearby shopping options are available around Chipotle Mexican Grill at Vaughan Mills?
Nearby shopping includes Danier Leather, Hot Topic, Holt Renfrew Vaughan, Marshalls, French Connection, Pandora, Sephora, Dynamite, and more within Vaughan Mills shopping center.
What entertainment venues are close to Chipotle Mexican Grill at Vaughan Mills?
Lucky Strike Vaughan bowling alley is located nearby, offering entertainment options before or after your meal.