Many customers reported poor service, including long wait times, incorrect orders, and unprofessional behavior from staff.
Cleanliness Concerns
Numerous reviews highlighted unsanitary conditions, including mold and dirty environments, particularly after new ownership.
Food Quality
While ice cream and frozen treats received praise, hot food was often criticized for being overly salty or poorly prepared.
Staff Friendliness
Some customers appreciated friendly staff and good service, but this was inconsistent across reviews.
Management Problems
Negative feedback frequently mentioned issues with management, including disrespectful behavior towards employees and poor oversight.
MV
Maxim Viel
Nov 13, 2025
3.0
The food is very hit and miss but can be very good if they take their time. The staff are very busy and are not the politest but the atmosphere is amazing with the classic dairy queen colours and the outdoor seating is awesome on a warm/hot, breezy, summer day. I would recommend the one on Kingsway even though its only drive-through.
MB
mansi bansal
Aug 21, 2025
5.0
Excellent service. Always have a good experience.
TS
Timir Shah
Aug 9, 2025
1.0
Not the great experience for either food or service.
HP
Hardik patel
Aug 9, 2025
1.0
Very bad delivery and bad behaviour to customer
PS
Prerak shah
Aug 9, 2025
1.0
Worst Manager inappropriate language use doesn’t know how to behave with the customer!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Val Caron?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 11:00 PM.
Where is Dairy Queen Grill & Chill located in Val Caron?
It is located at 3143 Highway #69, North, Val Caron, ON, P3N 1G4, Canada.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location has a drive-thru, outdoor seating, and indoor seating available.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online at https://www.dairyqueen.com/en-ca/order/pickup/n/11948/
Are there any nearby places I can visit after enjoying a meal at Dairy Queen Grill & Chill?
Yes, you can visit nearby spots such as the Family Wellness Centre for health services, Pharmasave Val Est Pharmacy for pharmacy needs, or the Northwood Val Est Medical Walk-In Clinic for medical care.
What other fast food options are available near Dairy Queen Grill & Chill?
Nearby fast food options include Freshii, Mary Brown's Chicken, Harvey's, and Subway, providing a variety of dining choices.
Is there convenient parking or automotive services near Dairy Queen Grill & Chill?
Yes, there are several nearby services including White Gold Car Wash, Coin Car Wash Sudbury, and Valley Auto Spa for automotive care.
Does Dairy Queen Grill & Chill offer mobile deals or a rewards program?
Yes, by downloading their app, customers can access exclusive mobile deals and participate in mobile ordering and rewards programs.