Staff more interested in chatting than serving.
I visited this McDonald's last night for a simple order of two cookies. Despite it being a small order, the service was unacceptable:
Long Wait for Simple Order: It took over 7 minutes to receive two cookies. I had to remind the staff twice about my order after waiting at the counter.
Lack of Professionalism: The employee who took my order immediately went to the back to chitchat with another staff member. There was zero attention paid to the customers waiting at the front.
Consistent Nightly Issue: I understand that delivery and takeout orders are busy, but the staff here seems to use that as an excuse to "chill out" in the back instead of providing fast service. This is a recurring problem specifically during the night shift.
It is very frustrating to be ignored while staff socializes. Owner/Management: please look into the nighttime service standards and ensure staff are prioritizing customers over personal conversations.
MA
Mehran Ali
Apr 3, 2026
1.0
Poor management waiting to long time even its not busy the store is empty but take too long time
PS
Pushkar Sharma
Mar 23, 2026
1.0
ordered one spicy mc veggie instead of that they gave me with mayo. order number 683
JB
Joshua Buwalda
Mar 21, 2026
3.0
Mini McDonald's. A bum followed me in and asked for change. Ice cream was late and melted.
OP
Owen P
Mar 17, 2026
2.0
Would be 4-5 stars if I reviewed this as a restaurant, but as it is actually a HOMELESS SHELTER in disguise I was quite appalled.
The staff is nice, makes decent food, as mentioned this review would be very different if I didn't get coughed on, or asked for all of my ciggarettes and money when I enter by one or more homeless residents of the restaurant.
I have spoken with the owner of this store and they told me they would try to change things. Having been a month since and temperatures now warming up, nothing has changed.
I can only imagine the owner does their best to make the store so absolutely inhospitable that you just go ahead and pay the numerous surcharges for delivery even if you only live 10 minutes away.
Please McDonald's, stop this. You are a restaurant with food and health codes. People scratching themselves inside and defecating outside is not a clean habitat to be serving food. Your workers are afraid for their safety and your customers as well.
Please do something about this.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours every day from Monday to Sunday.
Does this McDonald's have a drive-through service?
No, this location does not offer a drive-through service.
What meal options are available at this McDonald's?
They serve breakfast, lunch, and dinner.
Can customers order for delivery or in-store pickup at this McDonald's?
Yes, both in-store pickup and delivery services are available.
What are the accepted payment methods at this McDonald's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a mobile app to order or get offers from McDonald's?
Yes, you can use the My McD’s App available for both Android and iOS devices to place orders or get offers.
What is the address and location of this McDonald's?
It is located at 11 St. Clair Ave East, Toronto, ON, M4T 1L8, Canada.
Are there any public transit options nearby to help customers reach this McDonald's?
Yes, St. Clair Subway Station TTC and St Clair Subway Station are nearby, offering train and metro services to help customers reach the restaurant.
Which fitness and sports facilities are close to this McDonald's that customers might visit before or after eating?
Nearby fitness options include F45 Training Toronto Midtown, F45 Training, and RingFit Boxing for those interested in workouts or sports activities.
What other points of interest near this McDonald's might customers find useful?
Customers might visit The Career Foundation for employment services, Pearson Vue Professional Centre for test preparation, and Pilot Coffee Roasters for cafe experiences nearby.
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