Brand Certified
Swiss Chalet
4.3(2088 reviews)
Certified by Swiss Chalet • Feb 22, 2026
Business Details
266 Queens Quay W, Toronto, ON
M5J 1B5, Canada
Certified by Swiss Chalet • Feb 22, 2026
(416) 596-7292
Certified by Swiss Chalet • Feb 22, 2026
https://www.swisschalet.com/en/locations/on/toronto/266-queens-quay-w
Certified by Swiss Chalet • Feb 22, 2026
About
Certified by Swiss Chalet • Feb 22, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Toronto, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Feb 22, 2026
Hours
Certified by Swiss Chalet • Feb 22, 2026
Reviews
4.3
2,088 reviews
5 stars
1,409
4 stars
276
3 stars
128
2 stars
70
1 star
205
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the service, particularly highlighting Lisa and Elyse for their attentiveness and friendliness.
Food Quality
While some enjoyed the food, others found it disappointing, citing bland flavors and issues with specific menu items.
Staffing Issues
Several reviews mentioned understaffing during busy times, leading to longer wait times and service challenges.
Cleanliness Concerns
There were reports of cleanliness issues, including sightings of pests, which negatively impacted customer experiences.
- CKCecilia Kwok2 days ago5.0The server, Lisa, was very attentive, professional, courteous and polite. Chicken was hot and crispy. Gravy was wonderfully hot too. My party had a wonderful meal and a great time.
- PDPetrina D3 days ago5.0Went here family day before hockey game at scotiabank place. Service was quick food was fresh n hot. Server was on the ball. She waited on whole dining room rocked it. The amount food get is great for price. Hot chicken sandwich upgraded fries to poutine. My go to place when on a budget.
- JJJordan4 days ago4.0Great meal as always. Love coming here with my partner and using their coupons/deals. Friendly service and great prices. Quality is fresh and consistent. Lisa was a gem- really attentive and sweet. Did want to note that if there are less bright/dimmer lightbulbs to use over the tables- that would make the dining experience much more welcoming and relaxing. We'll still be back soon as usual though! Thanks so much :)
- DMDarlene M4 days ago5.0We are so happy with the amazing experience with Lisa - she is wonderful and we’re so glad she’s here from the university and college branch- always above and beyond with her you are lucky to have her!!
- LTLaura Tarasco5 days ago5.0Lisa was an amazing server! She was very helpful and friendly, and helped accommodate us with our picky eater/fussy toddler. She went above and beyond giving us information on the menu, helping us with choices for what our toddler may enjoy and made it a wonderful experience! Thank you so much Lisa!
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 266 Queens Quay W, Toronto offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
Does Swiss Chalet Toronto have a patio?
Yes, Swiss Chalet at 266 Queens Quay W, Toronto has a patio for dining, open based on weather conditions.
What are the opening hours of Swiss Chalet at 266 Queens Quay W, Toronto?
Swiss Chalet at this location is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Toronto - Queens Quay W offer delivery services?
Yes, Swiss Chalet offers delivery. You can order online via their website or through the Swiss Chalet mobile app, which also provides a $5 discount on your first order of $40 or more.
Can I place a takeout order at Swiss Chalet 266 Queens Quay W?
Yes, takeout is available and orders can be placed online, through the mobile app, or by calling the restaurant directly.
Does Swiss Chalet at Queens Quay W have a patio for outdoor dining?
Yes, there is a patio available for dining, open subject to weather conditions.
Are there vegetarian or gluten-friendly menu options at Swiss Chalet Toronto - Queens Quay W?
Yes, vegetarian options are available. For detailed allergy and nutrition information, please refer to their Nutrition & Allergy Guide. Note that cross-contamination is possible, so they cannot guarantee allergen-free items.
Does Swiss Chalet Toronto - Queens Quay W offer Braille menus?
Yes, all Swiss Chalet locations with dining rooms, including this one, offer Braille menus for accessibility.
Is Swiss Chalet 266 Queens Quay W a Canadian-owned restaurant?
Yes, Swiss Chalet is proudly Canadian since 1954 and the Toronto location is owned and operated by Recipe Unlimited, supporting the local economy.
Are there any nearby places I can visit before or after dining at Swiss Chalet?
Yes, nearby you can visit FastBrewing & WineMaking for craft beverages, or explore the nearby Canadian Institute of International Business if interested in educational activities. For bike enthusiasts, Fat Tire Toronto offers bike rentals close by.
How can nearby public transportation and local attractions help me get to Swiss Chalet at Queens Quay W?
Swiss Chalet is conveniently located near popular spots like Harbourfront Chiropractic and The Empress of Canada ferry terminal, making it easy to combine your visit with sightseeing or wellness activities.
What nearby food options are available around Swiss Chalet at 266 Queens Quay W?
Nearby eateries include Harvey's for burgers, Double Double Pizza & Chicken, and Indian Roti House, offering a variety of dining choices if you want to explore different cuisines in the area.
Brand Certified Facts from Swiss Chalet
Swiss Chalet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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