Subway

Reviews

• DD

  D

  Feb 14, 2026
  1.0
  This location engages in false advertising and will not honor any deals or coupons they offer. Do not go here unless you want to get ripped off. They seem proud of the fact too, just don't waste your time.
• TS

  Tenzin Sangay

  Jan 31, 2026
  1.0
  I bought foot-long steak and cheese. January 31 @8.00pm .There’s barely any steak in there. I pay $15. I would not pay five dollars for that.
• MC

  Mark Chan

  Jan 27, 2026
  1.0
  Today I chose to eat here at 10:30 am. I ordered a breakfast combo and wanted to get an iced fountain drink for it. I paid for said combo. I asked why I wasn’t given a cup. Person at counter said “just take from the fridge. All the drinks are the same.” I told her I prefer a cup. She gave me a cup and was very seemingly annoyed as she handed it to me. The ice machine wouldn’t dispense ice. She (in a huff) did something to the machine (push on the front lid) to make it work. I then tried to use the drink machine but it dispensed a different drink than what was indicated. So I asked can I just take the iced tea from the fridge and use the cup. I was met with annoyance and a raised voice. I politely asked to please not treat customers like this. I said “it’s rude to raise your voice at customers.” I asked to speak to a manager. She said “I’m the manager here.” I politely told her “I’m just trying to point out your ice machine wasn’t dispensing ice when I tried to use it.” She quipped “am I a technician? Do you see a technician in front of you?” I said “but you fixed it. So I was just informing you it didn’t dispense ice before you fixed it.” I just told her to please treat customers with more kindness. I was then told to leave the store and I could “leave now.” I actually wanted to sit down and eat my food at the restaurant where there was only one other customer but she told me to get out and so I ate the meal in my car. I don’t think I’m ever eating here again out of principle. Please, if the owner reads this, I would ask to please just be more kind to customers who are just expressing their preference for ice and drinks together (drinks are kind of too sweet without the ice. Didn’t mean to cause trouble. I was just expressing my preference as a customer). Please remind your staff to be kind and respectful and to treat us like we matter because I chose to support your business today by buying a meal there. I hope no one else has to experience this. Thank you.
• AA

  Andrés Felipe Acosta

  Jan 24, 2026
  1.0
  I had a very unpleasant experience at this location. I entered the store and slightly leaned forward to read the menu through the glass, without applying any pressure or force. Instead of offering assistance or a physical menu, an employee approached me in an aggressive manner and warned me that I could break the glass, which made no sense. If a customer is having difficulty reading a menu, a reasonable and respectful accommodation should be offered, especially in a public service environment. The employee then began talking about me out loud with other customers, which I found highly unprofessional and uncomfortable. I asked her to please focus on serving customers instead. At that point, she refused to serve me. I later returned briefly to take a photo of the place as a record of what had happened. The same employee threatened to call the police and attempted to prevent me from leaving, without any valid reason. This situation was unnecessary, poorly handled, and reflects very poor customer service and lack of basic accessibility awareness. I will not be returning.
• SN

  Shekib Noori

  Jan 4, 2026
  1.0
  Today I visited your restaurant and placed an order. Before eating, I asked to wash my hands and went toward the washrooms. Your employees raised her voice and told me the washrooms were leaking and out of service. Both washroom doors had “Out of Service” signs on them. I asked if both were leaking, and she said yes. I requested to return my order because I can’t have and asked for my money back She refused I mentioned that I had visited last week and encountered the exact same situation. I then asked if I could wash my hands in the front or back kitchen sink, but she refused. I explained that, according to bylaw, a restaurant cannot operate without providing access to a functioning handwashing facility for customers. She told me she was following instructions from the restaurant owner. When I asked for the head office number, she refused to provide it. At that point, I took out my phone and informed her that I would report the issue to the city and the health department. Only then did she unlock both washrooms. I asked her to show me where the leak was, and she admitted that her boss had simply told her to keep them locked. There was no leak at all. This is unacceptable. It appears the staff simply did not want to maintain the washrooms properly. This is a hospitality business, and customer hygiene and safety should never be put at risk. If the staff do not wish to perform their duties, they should reconsider working in this industry. ------------------------------------- Let me remind you of bylaws in Ontario Dear sir / madam Just wondering this bylaws apply to subway or not: In Ontario, restaurants must provide clean, sanitary washrooms with hot/cold water, soap, and paper towels, according to Health & Building Codes, with specific numbers based on size/occupancy, and accessibility features required by the Ontario Building Code. While generally for customers, smaller establishments (<20 seats) might have only employee washrooms, but all must maintain these facilities in a clean, sanitary condition, a rule recently reinforced by law requiring cleaning records for public washrooms as of Jan 1, 2026. Key Requirements Sanitary Conditions: Must have hot/cold running water, soap, toilet paper, paper towels/dryer, and a waste bin. Building Code: Determines the number of fixtures (toilets, sinks) based on restaurant size and customer count (occupancy load). Accessibility: Ontario Building Code mandates barrier-free washrooms, requiring features like proper dimensions, grab bars, and accessible controls, with specific rules for universal washrooms. Customer Access: Restaurants must provide washrooms for customers; smaller eateries (under 20 seats) might only have staff washrooms, but larger ones need public facilities. Recent Law Changes: As of July 1, 2025, employers must keep washrooms clean and sanitary, with records of cleaning dated and posted visibly, effective Jan 1, 2026. What to Do If You Have Issues For Food Safety/Cleanliness: Contact your local public health unit (e.g., Toronto Public Health for Toronto).

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