Subway

Reviews

• MM

  Micheal

  Jan 5, 2026
  5.0
  I visited store just before closing. The girl who was working behind counter was very polite and patient with my kid. She patiently listened my kid order even though she was busy too. She made my day. She provided us an excellent service.
• SN

  Shekib Noori

  Jan 4, 2026
  1.0
  Today I visited your restaurant and placed an order. Before eating, I asked to wash my hands and went toward the washrooms. Your employees raised her voice and told me the washrooms were leaking and out of service. Both washroom doors had “Out of Service” signs on them. I asked if both were leaking, and she said yes. I requested to return my order because I can’t have and asked for my money back She refused I mentioned that I had visited last week and encountered the exact same situation. I then asked if I could wash my hands in the front or back kitchen sink, but she refused. I explained that, according to bylaw, a restaurant cannot operate without providing access to a functioning handwashing facility for customers. She told me she was following instructions from the restaurant owner. When I asked for the head office number, she refused to provide it. At that point, I took out my phone and informed her that I would report the issue to the city and the health department. Only then did she unlock both washrooms. I asked her to show me where the leak was, and she admitted that her boss had simply told her to keep them locked. There was no leak at all. This is unacceptable. It appears the staff simply did not want to maintain the washrooms properly. This is a hospitality business, and customer hygiene and safety should never be put at risk. If the staff do not wish to perform their duties, they should reconsider working in this industry. ------------------------------------- Let me remind you of bylaws in Ontario Dear sir / madam Just wondering this bylaws apply to subway or not: In Ontario, restaurants must provide clean, sanitary washrooms with hot/cold water, soap, and paper towels, according to Health & Building Codes, with specific numbers based on size/occupancy, and accessibility features required by the Ontario Building Code. While generally for customers, smaller establishments (<20 seats) might have only employee washrooms, but all must maintain these facilities in a clean, sanitary condition, a rule recently reinforced by law requiring cleaning records for public washrooms as of Jan 1, 2026. Key Requirements Sanitary Conditions: Must have hot/cold running water, soap, toilet paper, paper towels/dryer, and a waste bin. Building Code: Determines the number of fixtures (toilets, sinks) based on restaurant size and customer count (occupancy load). Accessibility: Ontario Building Code mandates barrier-free washrooms, requiring features like proper dimensions, grab bars, and accessible controls, with specific rules for universal washrooms. Customer Access: Restaurants must provide washrooms for customers; smaller eateries (under 20 seats) might only have staff washrooms, but larger ones need public facilities. Recent Law Changes: As of July 1, 2025, employers must keep washrooms clean and sanitary, with records of cleaning dated and posted visibly, effective Jan 1, 2026. What to Do If You Have Issues For Food Safety/Cleanliness: Contact your local public health unit (e.g., Toronto Public Health for Toronto).
• PA

  Palak Arora

  Jan 2, 2026
  5.0
  Shout-out to Tanisha for providing outstanding customer service. Truly appreciated her professionalism and friendliness.
• JN

  Jesse Nerenberg

  Dec 20, 2025
  1.0
  Hours on the door say open till 9pm. I come in at 8:39pm and am told "We're closed". I ask why the door says 9pm and get told that's "For them to clean". Nonsense. Not coming back.
• MS

  MANPREET SAINI

  Dec 15, 2025
  1.0
  Usually i don’t write reviews. Worst experience at this subway (Gagan) No cleanliness while making .

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