Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Toronto Subway® Restaurant at 125 Queensway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback indicates a mix of experiences with customer service, with some staff being friendly and attentive, while others were reported as rude and dismissive.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as dry sandwiches, insufficient toppings, and poorly prepared items.
Staff Professionalism
Several reviews highlighted unprofessional behavior from staff, including being visibly annoyed, unhelpful, and lacking proper training.
Cleanliness
While some customers noted cleanliness and a pleasant atmosphere, others reported unsanitary conditions and a lack of attention to the dining area.
Order Accuracy
Numerous complaints were made regarding incorrect orders and missing items, indicating a need for better attention to detail in order preparation.
KV
Khushali Vaidya
3 days ago
3.0
The workers here are pathetic! They will lather so much sauce on your sandwich and make it soggy, you won’t be able to eat it. I’ve ordered from here many times via the app and at the register. In-person there are less chances of making a shit sandwich but DO NOT order online or on the app.
AK
Abhinav Kushwaha
Nov 5, 2025
5.0
Just visited yesterday here at around 7pm the service was fantastic and real quick I guess her name is Prachi...the sub was too good and the service was best of all the subway's store I've visited!!
KK
kemi
Oct 29, 2025
2.0
I just ordered a sandwich with the guy working there tonight and I think he was annoyed with me just going in and ordering. was really strange energy, I wasn’t even trying to be annoying I just simply said like hey I’ll pay for any extra stuff and he was visibly annoyed of my presence. It was uncomfortable vibe I don’t know if he just had a bad customer before me or maybe he doesn’t like black people but the way he was acting was like I was his enemy. I just went in to order something to eat and it was like I was ordering with someone who’s had beef with me for years 😂
It’s sad because I live close by and I always come here for something quick after work and usually the service is nice.. normal
SM
Sebastian Matute
Oct 15, 2025
5.0
Lady was very nice, and caring, and also made a good sandwich !
MM
Mohit Mali
Aug 25, 2025
1.0
Firstly, I can see you had plenty of time to watch footage and write such a lengthy reply. Instead, that time should be invested in training your staff to follow Subway’s standards — something many other negative reviews here also point out. Always under staffed.
Using words like “foolish” and “ridiculous” towards customers, and even writing “you guys never satisfied that is your nature always complaining,” is unacceptable. This comes across as stereotyping and borderline racial. No professional business should ever address customers this way.
You claim your employee put 4 sauces — but we only requested 3. If you insist otherwise, either the wrong subs were given, or perhaps you need to check more carefully. As for the “extra sauce,” we received only a few very small containers for 12 footlongs, which clearly shows an attempt to cut corners and Mitul knows he made mistake. On top of that, the subs had barely any toppings — it was basically just bread.
Instead of blaming customers, try taking feedback seriously and improving your service. I genuinely hope head office reviews this situation, because experiences like this damage the Subway brand.
I wish you the best — but maybe try ordering one of your own subs near closing time and see if you enjoy eating mostly dry bread.