Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Toronto Subway® Restaurant at 365 Eglinton Ave West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported poor service, including long wait times, rude staff, and unresponsive management.
Order Accuracy
Many reviews highlighted problems with order accuracy, including missing toppings, incorrect ingredients, and overall dissatisfaction with portion sizes.
Food Quality
Several customers complained about the freshness and quality of the food, mentioning stale bread and insufficient ingredients.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.
Pricing Concerns
Multiple reviews mentioned feeling overcharged for the quality and quantity of food received, suggesting a perception of poor value.
RR
Rhett
Feb 11, 2026
5.0
The request was handled according to the instructions.
VS
Vince Silvestre
Feb 5, 2026
5.0
Kind staff
DS
daveid saloot
Feb 5, 2026
5.0
Very hospitable staff
FC
Foodie Care
Jan 24, 2026
1.0
PLEASE AVOID THIS SUBWAY!
I had a really disappointing experience with this location. I placed an order through the app at around 11:45am while I was at work, but the app automatically selected a different Subway location near my home, which was about a 1.5 hr drive from where I was at the time.
I noticed the mistake immediately after payment and tried to cancel, but there was no cancel option in the app. I called the store right away and had to call three times before someone answered. I was told the order was already made and couldn’t be cancelled.
I rushed to pick it up as soon as I could, but by the time I got there, it was already around 3:00pm, so the food was no longer fresh. On top of that, the sandwich was not made according to my app selections. Ingredients I removed (pepper, cucumbers, onions, etc.) were still included, and the portion size was extremely small. I also requested extra lettuce and spinach, but only received a few leaves.
Overall, the service and order accuracy were very disappointing.
BB
Ben
Dec 15, 2025
2.0
Many issues with the service here.
First, there’s only one person making subs, during a lunch rush of only 10 people, it takes nearly 25 minutes to get though everyone.
Second, the worker doesn’t follow through on the promises of offers in the store. There was a huge poster beside that cookies that said “free cookie with ANY sub purchase for students” then in fine print “student id required, limited time only”
Nowhere, did it say, “you must order in store”
I ordered my sub online for the exact same price just so I could get it earlier because of how slow it is there, and he refused to give me and my peers the offer, even though it didn’t have any exclusions listed. The worker even said “I’ll show you where it says that” then once he failed to show me since it wasn’t listed, he denied it anyway
Where is the Subway located at 365 Eglinton Ave West?
The Subway is located on the Main Floor at 365 Eglinton Ave West, Toronto, ON M5N 1A3, Canada.
What are the operating hours for this Subway location?
This Subway location is open 24 hours a day, every day of the week.
What types of meals are served at Subway?
Subway serves breakfast, lunch, and dinner meals.
What ordering and pickup options are available at this Subway?
You can order online or in the app, choose convenient delivery, dine in the restaurant, or opt for in-store pickup and curbside pickup.
Does this Subway accept credit card payments?
Yes, this Subway accepts American Express, Discover, Mastercard, and Visa.
Does this Subway offer catering services?
Yes, Subway at 365 Eglinton Ave West offers catering services for events and group needs.
Is there a nearby optometrist near Subway at 365 Eglinton Ave West?
Yes, Lumos Vision Care, an optometrist and eyewear store, is located nearby for customers interested in eye care services before or after their meal.
What beauty and spa services are available near Subway on Eglinton Ave West?
The Laser Lounge and Dermedica Laser & Spa offer spa and laser hair removal services nearby for relaxation or beauty treatments before or after visiting Subway.
Are there any restaurants near Subway at 365 Eglinton Ave West?
Yes, Tokyo Sushi, a Japanese and sushi restaurant, is located close by if you're interested in trying other dining options.
How can Subway customers benefit from nearby places like The Beauty Lounge and Forest Hill Physiotherapy?
Customers can enjoy combining their visit to Subway with appointments at The Beauty Lounge for wellness or Forest Hill Physiotherapy for physical therapy and holistic health services, making it convenient to manage health and dining in one area.
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