McDonald's

4.1
2613 reviews
Take-out McDelivery®
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Business Details

196 Bloor St West, Toronto, ON
M5T 1S8, Canada
(416) 964-1583
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
196 Bloor St West, Toronto, ON
M5T 1S8, Canada

Hours

Reviews

4.1
2,613 reviews
5 stars
1,292
4 stars
694
3 stars
318
2 stars
102
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from quick and friendly to rude and unhelpful staff.

Cleanliness Issues

Many reviews highlighted significant cleanliness problems, particularly in the restrooms and dining areas.

Location Challenges

The downtown location attracts a high volume of homeless individuals, which has led to uncomfortable experiences for some customers.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, indicating a need for improved attention to detail.

Food Quality

While some customers enjoyed the food, there were reports of food safety concerns, including instances of food poisoning.
  • JS
    Jerome Sammy
    1 day ago
    4.0
    Very busy store, yet service is fast. Always keeping the place clean.
  • HC
    Hoon Choi
    Jan 1, 2026
    5.0
    The service is very good. The staff respond quickly when you ask questions. At other McDonald’s locations, it often takes a long time to get an answer, but that wasn’t the case here, even after visiting several times. However, there are sometimes homeless people inside, so it seems difficult to keep the place consistently clean.
  • DG
    De Lucca - Geral
    Dec 31, 2025
    3.0
    A limpeza deixa um pouco a desejar, mas tudo ok, comida boa e quente....Padrão Mc Donalds.
  • TR
    timesnew roman
    Nov 27, 2025
    1.0
    I am writing to report an issue with an order I recently placed. I ordered a Spicy McVeggie with extra onions, but the burger I received contained only lettuce and did not include the extra onions and pickles I specifically requested and paid extra. This was disappointing, as the order did not match what I paid for or expected. I kindly request that you look into this matter and provide a resolution—either a replacement or an appropriate compensation. Additionally, I had ordered a mocha, but it was delivered completely cold instead of hot, which made it impossible to enjoy. Please let me know if you need any additional details, such as the order number or time of purchase. Thank you for your attention. I hope this can be resolved promptly.
  • CB
    Charles Burton
    Nov 27, 2025
    3.0
    There are frequent disruptions by street people here, yesterday a girl was allowed to sleep at the counter near the check out & pick up areas, she woke up & started verbally abusing me, asking me to buy her a meal & wouldn't stop. People shouldn't be allowed to sleep indefinitely while paying customers place orders & wait for their meals. Staff should intervene when customers are abused by street people.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 196 Bloor St West?

McDonald's at 196 Bloor St West is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

No, this McDonald's does not have a drive-through service at this location.