Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including stale items, incorrect orders, and food safety concerns.
Cleanliness
Customers frequently noted that the location was dirty, with unsanitary conditions in the dining area and restrooms.
Staff Attitude
Many reviews highlighted unprofessional behavior from staff, including lack of attentiveness and disrespect towards customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and noted that food quality was satisfactory on occasion.
HM
Helberto Murakami
3 days ago
4.0
O local não estava muito bem limpo, apenas o suficiente. Para piorar um louco que acho que morava na rua saiu do banheiro abriu seu copo e jogou todo seu conteúdo e o copo no chão. Bem no meio da lanchonete.
É claro que os funcionários não tem culpa por isto .
MF
Mohammadkazem Forouhari
Nov 17, 2025
5.0
Nice
KS
Kal Sukar
Nov 13, 2025
1.0
I stopped by this McDonald’s on Bloor near Sherbourne and left with mixed feelings. The facility itself is clean, modern, and definitely carries that busy, fast-moving downtown vibe. You can tell this location gets a lot of traffic, and in terms of layout and space, it works well.
However, the service experience was really two sides of the coin. On one hand, some of the staff were genuinely pleasant, polite, and professional. They handled customers with a smile and did their best to keep things moving. On the other hand, there were a few team members who seemed completely disengaged. My order was marked as delivered on the screens even though it was just sitting there untouched. I stood waiting for over eight minutes while the staff were chit-chatting or checking something in the back, with zero urgency or attention to the queue.
By the time I finally received my meal, the burger wasn’t warm and felt stale — which is disappointing, especially at a place that’s supposed to be consistent. It honestly felt like some employees were cutting corners or just not caring, and it reflects poorly on the management team.
Overall, not a spot I’d recommend unless you really have no other option in the area. Unfortunately, this was the case for me today, but I wouldn’t go out of my way to return.
9C
9izem c
Nov 12, 2025
1.0
Even the biggest burger menu, plus an extra burger, is barely enough to fill me up(l am 125lbs). Despite selecting the option for two bags for take-away, they crammed everything into one. I had to carry my drink separately in my hand because they wouldn't even provide a big bag. It's expensive and the service is terrible. I won't be setting foot near that place again.
LL
Lynn
Nov 6, 2025
3.0
Extremely busy around 1pm and it got worse. Takes forever. Maybe avoid this time for future.