Many customers reported long wait times and poor service, with some orders taking over 30 minutes to fulfill.
Food Quality
Several reviews highlighted issues with food quality, including cold meals, greasy chicken, and unsanitary conditions.
Staff Performance
Feedback indicated inconsistent staff performance, with some employees praised for their friendliness while others were criticized for being slow or unprofessional.
Cleanliness
While some customers noted a clean environment, others reported unsanitary conditions and a messy restaurant.
JV
Jash Vasaya
Jan 3, 2026
5.0
Great food quality, the staff is very friendly and customizes for allergies correctly, the chicken was fresh and cooked better than expected. Had a great experience. Keep it up
NS
Nuren Sharara
Jan 2, 2026
1.0
This is a horrible place with horrible chicken quality. They gave us old stinky fried chicken. We ordered the 10pc bucket and felt like we inserted. Bag of garbage inside our stomach. You guys should be sued and taken down for such horrible quality of chicken. I don’t recommend anyone to order from them ever.
AT
Alice Tam
Dec 27, 2025
1.0
I went there and bought food and saw the new festive drink and purchased at kiosk since at cash they put up a sign go order at kiosk. I got my food just to find out that they don’t have the festive drinks available and I asked for a refund and they didn’t give me one but gave me a bottled 7up. I didn’t want it, I wanted a refund and I think the manager or whoever it was working on the sandwiches spoke over the lady I was speaking to and said to just give me a bottled drink. I asked if it was the price equivalency or not and she said yes with uncertainty. Man, I work at fast food too. People who order at kiosk, I know there is a long process for refund but do you’re best to provide that option, either through a store discounted item or just simply by paying me back by cash. Such bad customer service. No wonder there’s hardly anyone in the store nowadays. Very shameful for such a big company.
LL
Luigi Lara
Dec 21, 2025
1.0
This place is always out of everything! I used to order zinger combo from this store and likes to get it apple juice but they are always out of apple juice not even for a day It felt like a whole month. And today I ordered a 4 piece hot n spicy and ended up not getting it because its out for the whole day probably for the whole holidays aswell and when I tried to refund it because Im so disapppointed they tell me they cant because I ordered In kiosk and I didnt see anything thats says no refund or return. If its not available just mark it as sold out in kiosk and online so your customer knows instead of making us feel like its our fault that you are out of it. This store is giving me "Dont comeback" vibes now watch how any bad review and none from managers or owners even try to respond I feel like they know they are coming short but they just dont care!
MM
Mohamed Mohamed
Dec 13, 2025
1.0
This location not only doesn’t pick up their support like but they don’t complete orders make through the kfc app. I ordered and waited for 2 hours with no response while customer service at KFC told me all I could do was contact the store and ask for my order to be cancelled. How can I if they actively don’t pick up their phone during work hours. I placed the order at 5:45 pm
What is the address of KFC on Eglinton Avenue West in Toronto?
The KFC is located at 1928 Eglinton Avenue West, Toronto, ON, M6E 3Y5, Canada.
What are the opening hours of KFC at 1928 Eglinton Avenue West?
KFC is open daily from 10:30 AM to midnight.
How can I contact KFC on Eglinton Avenue West by phone?
You can reach KFC at +1 647-925-5960.
Where can I find more information about the KFC in Toronto?
Visit the website at http://kfc.ca for menu details and promotions.
What type of restaurant is the KFC located at 1928 Eglinton Avenue West?
It is a fast food restaurant specializing in chicken dishes.
Are there any nearby grocery stores where I can shop before or after visiting KFC?
Yes, nearby grocery stores include Jason's No Frills, Gino's No Frills, Gino's NOFRILLS Toronto, and Wan2 Mart, which you might find convenient for your shopping needs.
What nearby banks can I visit to withdraw cash when I visit KFC?
Nearby banking options include TD Canada Trust Branch and ATM, BMO Bank of Montreal, and BMO Financial Group with ATMs.
Are there any places to get a quick snack or convenience items near KFC?
Yes, Mundial Envios Multi S and a local Convenience Store are nearby for convenience shopping.
What nearby dining options are available if I want other cuisines besides KFC?
Nearby dining includes Hacienda Las Americas and Cielo Rojo, both Mexican restaurants, and Comida mexicana which offers Peruvian cuisine.
Are there any nearby health food or specialty stores around KFC?
Yes, Life Essential Health Foods offers vitamins and health foods, and Eden's Organic Life EOL provides naturopathic and holistic products.