Customer experiences with service were mixed, with some praising staff like Lorna for exceptional service, while others reported rude and unhelpful behavior from employees.
Food Quality
Several customers expressed disappointment with food quality, citing issues like undercooked chicken, stale items, and incorrect orders.
Wait Times
Many reviews highlighted long wait times for orders, with some customers waiting over 30 minutes, indicating a need for better staffing and efficiency.
Cleanliness and Environment
The location received mixed feedback on cleanliness, with some noting it was clean and well-maintained, while others mentioned it felt outdated and lacked basic facilities.
LL
Love Ly
Jan 30, 2026
1.0
Absolutely terrible experience at this establishment. being refused service because of students is ridiculous. If a group of students are causing trouble refuse service to them instead of everyone! I spent time out of my day to come down and eat for my lunch break and was refused service because of some children. Terrible service and disgusting behavior! Staff do better.
AG
Atul Gupta
Jan 21, 2026
5.0
Aarti is doing great job here and everybody good here customer service is good it is great experience here.
MC
Mohit Chaudhary
Jan 21, 2026
5.0
Aarti is doing great job here and everybody is very nice and the customer service is great overall everything is very good I visited today and it is great experience here.
SR
Sahil Rahman
Jan 19, 2026
1.0
I came in with cash trying to buy food in a hurry. There was only one person working making food at the back. I respected her by waiting but it got to a point where I had to call her multiple times. She didn’t even bother to look up at me. I waited at least 10 before leaving the store going somewhere else. Customer service was absolutely horrible I don’t know where employers hire these type of people or even make the shifts because why is there only one person working at a fast food restaurant? Absolute mess.
HH
Heads-up
Jan 14, 2026
1.0
It’s 7:30pm Wednesday the 14th 2026.The lady at cash gave me a hard time with my order that I’ve been ordering from the same KFC for years. She told me she won’t take the order unless I do the order online? She threw the order at me and told me to leave and swished me off with her hands. I asked for salt and pepper she said no. I live on the same street as the KFC but from now on I’ll drive to a different location. I’m so upset I’m shaking from anger she is so heartless…
This KFC is located at 3517 Dundas Street West, Toronto, ON, M6S 2S7, Canada.
What are the operating hours of the KFC on Dundas Street West?
KFC is open every day from 10:30 AM to 11:00 PM.
How can I contact this KFC location?
You can call the KFC at +1 416-763-2134.
What type of restaurant is this KFC?
This KFC is a fast food restaurant specializing in chicken dishes.
Does this KFC have an official website?
Yes, you can visit their website at http://kfc.ca.
Are there any other food and drink places near this KFC?
Nearby dining options include The Black Cat (restaurant and bar), The Cat Pub & Eatery, Pizza Nova (pizza restaurant), Tim Hortons (coffee shop), and Caldense Bakery (bakery and restaurant).
What nearby shopping and services can I find around this KFC?
You can find several nearby services such as Axis Gear Company Ltd. (event planning and clothing store), Matty Blends Barber (beauty salon), and Gigli Bottega (fashion accessories store).
Are there any nearby child care or community centers?
Yes, nearby are Amy's Quality Home Child Care, Macaulay Centres for Children - Jane Street Child Care Centre, Macaulay Child Development Centre, and CultureLink Children & Youth Centre.
Is there a public library close to this KFC location?
Yes, the Toronto Public Library (Jane/Dundas) and Jane Dundas Library are near this KFC.
What are some nearby recreational and pet services available?
Nearby are Newson's Bike & Skate Exchange for bike rentals and sporting goods, as well as It's A Dog's Life, a pet store and pet sitting service.