Food quality is inconsistent, with reports of soggy, cold, or poorly prepared items, leading to customer dissatisfaction.
Service Issues
Customer service is frequently criticized for being rude or unhelpful, with several instances of staff displaying a lack of professionalism.
Cleanliness
The restaurant's cleanliness is a major concern, with many reviews mentioning dirty tables and unsanitary conditions.
Management Oversight
There is a notable lack of management oversight, leading to operational issues such as running out of food during peak hours and poor staff performance.
AG
Aloysius Gregory
1 day ago
5.0
Excellent service and hot fresh food too, at the location along Dufferin Street. Thanks Faye, Raman and team!
MA
Michael Andy
2 days ago
1.0
Referring to the KFC on the road
I was here today being 7th Feb 2026 around 6:20pm
First off, you guys are short on staff
Only two people we’re working we had to wait over 30mins to pick up an order that was made online just needed to pick up.
Was ignored multiple times and the same employee clearly said she didn’t care people were waiting.
That was insensitive and rude to some but i understand it’s coming from a place of lack of support.
So I urge this location to get more staff. Thanks.
DK
Daniel Krakovsky
Jan 20, 2026
5.0
Their chicken is amazing, crispy, and juicy! (:
SH
Sabnoor Hassan
Jan 18, 2026
1.0
Very disappointed with this KFC location. I ordered a zinger sandwich, and the chicken patty was burned and extremely salty, with a soggy bun. After eating it, I became unwell and experienced stomach pain, followed by food poisoning this morning. This is a serious food safety concern. Customers’ health should never be compromised. I hope the management takes food quality and hygiene more seriously.
KS
Kal Sukar
Dec 27, 2025
2.0
This KFC Dufferin Mall location seriously needs attention from management.
First impression: messy and poorly maintained. The store looks worn down, broken in places, and generally neglected. Tables, counters, and the overall layout give off a very unprofessional vibe, especially for a major brand like KFC.
The atmosphere didn’t help either. Staff were playing loud Indian music, which in itself isn’t the issue — but it didn’t feel appropriate for a customer-facing fast-food environment. It made the whole place feel chaotic rather than welcoming or professional.
🍔 Food quality: inconsistent
• The sandwich had way too much sauce, to the point where it overpowered everything else and made it messy to eat
• Fries were soggy and cold, which is basic fast-food 101
• Hygiene felt questionable, especially given the overall condition of the store
Nothing tasted terrible, but nothing felt done with care either.
🧑🍳 Service: not bad, but presentation matters
To be fair, the staff themselves were okay — no major attitude issues, and service wasn’t rude. But how things were handed over, how the space was managed, and how food was presented all felt rushed and sloppy.
It’s one of those places where you feel the employees are just trying to get through the shift, and no one is actually managing the store.
📉 Bigger issue: lack of oversight
This location really feels like it needs:
• Better store management
• Someone checking in regularly
• Basic standards enforced (cleanliness, music volume, food presentation)
A brand like KFC shouldn’t look or feel like this.
⚖️ Final take
• Food is okay at best
• Staff are fine
• Store condition is poor
• Hygiene and presentation are concerning
Frequently Asked Questions About KFC
Where is KFC located in Toronto?
KFC is located at 900 Dufferin Street, Toronto, ON, M6H 4B1, Canada.
What are the opening hours of KFC at 900 Dufferin Street?
KFC is open daily from 10:30 AM to 11:00 PM.
What type of cuisine does KFC offer?
KFC offers fast food specializing in chicken wings, fried chicken takeaway, and halal options.
How can I contact KFC at this location?
You can call KFC at +1 416-537-3527 for any inquiries or orders.
Does KFC have an official website where I can check the menu or order online?
Yes, you can visit their official website at http://kfc.ca for menus and online orders.
Is KFC at this location open on weekends?
Yes, KFC is open every day of the week including weekends, from 10:30 AM to 11:00 PM.
What nearby dining options are available around KFC at 900 Dufferin Street?
Nearby dining options include Taco Bell Canada for Mexican food, theportuguesechickenguys for Portuguese and Italian fast food, and Mac Sushi for sushi.
Are there shopping centers or stores near KFC to visit during your trip?
Yes, nearby shopping options include SEPHORA, Cameo Fashions at Dufferin Mall, Mark's clothing store, Claire's accessories, and Toys"R"Us Canada.
What nearby attractions or community places can I visit near KFC?
Nearby attractions include Miceli Garden Centre and religious sites like Our Lady Queen of Croatia Church and Croatian Catholic Centre, which you can explore before or after your meal.
Is public transit or schooling available near the KFC location for families?
Yes, nearby educational institutions such as Kent Senior Public School, Kinder Grove Infant and Child Care Centre, Toronto School of Art, and German International School Toronto serve families in the area.