Numerous customers reported issues with food being undercooked, cold, or overly greasy, leading to dissatisfaction.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Staffing Problems
Several reviews mentioned understaffing, which contributed to slow service and chaotic experiences.
Mixed Experiences
While some customers praised the food and service, many others had negative experiences, indicating inconsistency in performance.
SL
Safina Lalani
2 days ago
5.0
My mom picked up my order for the KFC Chili Crunch Snacker wrap. The two servers who took the order (and helped my mom) helped nicely. She specified how I wanted my order, and it was created to my satisfaction. I wasn't able to grab their names but it was around 5pm a little after. I send great reviews for them.
44
416flip
Feb 20, 2026
1.0
Went to the laird location today 45 min before closing time to get a 10 piece bucket, was told they had only white meat left. When the cashier went back to check she came back and told me a uber order just came in and couldn’t sell me anything! This is unacceptable considering they close in 45 minutes and have no chicken, and that’s ALL THEY SELL!!!!! If your open till 11pm then you should expect to serve till 11pm!!!! Will take my business elsewhere!!
SK
Stephanie Konstantakakos
Feb 20, 2026
1.0
Customer service is horrible you have 30 mins on your break and you wait almost 25 mins to get your food on top of that their sold out of every drink I wanted ..spending 20 bucks for stale fries and not everything you order in your buck isn’t worth it …was not happy wasted my break and wasn’t satisfied and I didn’t even get to eat because I spent my break waiting on them
FT
Fatih Topal
Feb 18, 2026
1.0
Wait 12 min for order where no one was in front of us and got cold saggy food. When we are getting order been told we can’t dine in (7:45 pm) . I’m sure store manager enjoys his smoking in front of the store
DB
David Brooks
Jan 27, 2026
1.0
Wow. Really horrible reviews here. And well earned. When my food arrived the French fries were cold and the chicken was undercooked and swimming in grease. I know KFC is, by its nature, greasy, but it shouldn't be splashing around in a lake of grease. What are they thinking of serving such terrible food? Never again.