Many customers reported issues with food being greasy, undercooked, or stale, leading to dissatisfaction.
Service Speed
Numerous reviews highlighted long wait times for orders, often exceeding 30 minutes, indicating a need for better staffing.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Customer Service
There were multiple complaints about rude staff and poor customer service experiences, particularly from management.
PF
Preethu Francis
Feb 16, 2026
1.0
We visited the KFC Kingston Rd branch today . We ordered a small popcorn, 2 Matty Melt sliders, hot wings, tenders, and fries.
Unfortunately, the tenders and sliders were extremely salty to the point that we couldn’t eat , and throw it away.
We raised the issue with one of the staff members, but she seemed least bothered. She mentioned that they often receive feedback that the food is too salty and said there was nothing they could do about it. That response was very disappointing and unprofessional.
Very irresponsible attitude towards customer feedback. We expected better quality and service. Please be cautious before ordering these items from this branch.
EE
Erick
Feb 11, 2026
5.0
Support staff provided helpful information when asked.
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Ksenia
Feb 2, 2026
1.0
I'm only putting 1 star because I have to. Otherwise, I'd give this location a 0 because the food was absolutely disgusting!
We got the bucket deal. Not only did we get it 30 minutes past the deadline but it was also swimming in grease.
I pulled out all the chicken and there was literally a pool of grease at the bottom and every chicken piece was dripping and soggy. Not one piece was crispy. It's as if they emptied the deep frier straight into the bucket.
I will never order from KFC again and just a warning for everybody else... save your money and go elsewhere. If this is their standard then I don't want it. KFC holds a lot of memories for us growing up. However they're all destroyed for us now because the quality and service went absolutely downhill.
The original owner would be turning in his grave.
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Ryan Ordonez
Jan 19, 2026
5.0
Great experience
Staff were nice and friendly
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Innocent Onukuba
Jan 13, 2026
1.0
I waited for 15mins before I could place an order on Tuesday special. I waited another 20 mins to get the food. This is crazy.
Few staff but too much customers. This is my first and will be my last visit to this location.