Food quality is inconsistent, with reports of soggy, cold, or poorly prepared items, leading to customer dissatisfaction.
Service Issues
Customer service is frequently criticized for being rude or unhelpful, with several instances of staff displaying a lack of professionalism.
Cleanliness
The restaurant's cleanliness is a major concern, with many reviews mentioning dirty tables and unsanitary conditions.
Management Oversight
There is a notable lack of management oversight, leading to operational issues such as running out of food during peak hours and poor staff performance.
MH
Mesha Henry
Feb 18, 2026
1.0
Waited for 10 mins no one came to the cash. I even called out to them and still no one. Why be open if you don’t want to serve customers…
ST
Shirley Mel Trottier
Feb 10, 2026
5.0
Best employees always remember me & are fast w my orders
AG
Aloysius Gregory
Feb 8, 2026
5.0
Excellent service and hot fresh food too, at the location along Dufferin Street. Thanks Faye, Raman and team!
MA
Michael Andy
Feb 7, 2026
1.0
Referring to the KFC on the road
I was here today being 7th Feb 2026 around 6:20pm
First off, you guys are short on staff
Only two people we’re working we had to wait over 30mins to pick up an order that was made online just needed to pick up.
Was ignored multiple times and the same employee clearly said she didn’t care people were waiting.
That was insensitive and rude to some but i understand it’s coming from a place of lack of support.
So I urge this location to get more staff. Thanks.
SH
Sabnoor Hassan
Jan 18, 2026
1.0
Very disappointed with this KFC location. I ordered a zinger sandwich, and the chicken patty was burned and extremely salty, with a soggy bun. After eating it, I became unwell and experienced stomach pain, followed by food poisoning this morning. This is a serious food safety concern. Customers’ health should never be compromised. I hope the management takes food quality and hygiene more seriously.