Many customers reported that the chicken was often stale, oily, or poorly cooked, leading to dissatisfaction with the food quality.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customer needs.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and long wait times for food preparation.
Cleanliness
While some customers noted cleanliness in the restaurant, others pointed out issues with dirty equipment and unsanitary conditions.
EE
Eugenio
6 days ago
5.0
I LOVE THIS PLACE!! The girl that serves me is super cute and the chefs at the back are very professional. I go once a week sometimes twice. Highly recommend for delicious chicken.
SR
Slot Reality
Jan 3, 2026
1.0
KFC chicken is smaller and smaller pcs.
ES
emad shokoohi
Dec 27, 2025
2.0
I ordered the chicken combo, but the fries were cold and tasted stale, like they weren’t fresh.
YY
Yay
Dec 20, 2025
1.0
worst kfc ever don’t go here, the workers gave my food to a random guys even though i told them it was mine they knew they should have checked but her ego stopped her from checking again which made me wait another twenty minutes for my food and even though it came out she was too busy talking with the cook for another ten minutes, causing my food to go cold even with reminders she was very disrespectful even though she look old enough to know how the world works.
MC
Mo Chen
Dec 4, 2025
1.0
KFC ★☆☆☆☆
I just paid $28 for a 3-piece meal plus a sandwich. That’s 4 items total, so $28 ÷ 4 = $7 per piece—and what I got were wing-size drumsticks and half thighs being passed off as full pieces.
I held the drumstick up to my hand and it looked like something off the kids’ menu. The “thighs” were basically sliced in half and still counted as whole pieces. For seven bucks a piece, I shouldn’t be squinting to find the meat.
The taste was fine, but when you’re paying that much and still leave hungry, it’s a complete ripoff. Between the tiny portions and the price, I’m not buying from this KFC again.
What are the operating hours of KFC at 1800 Sheppard Avenue East?
KFC is open from 9:00 AM to 9:00 PM Monday through Saturday, and from 10:30 AM to 7:00 PM on Sundays.
Where is this KFC location situated?
This KFC is located inside a mall at 1800 Sheppard Avenue East, Toronto, ON, M2J 5A7, Canada.
Can I find halal food options at this KFC?
Yes, this KFC is identified as a Halal Restaurant, offering halal menu options.
How can I contact this KFC location?
You can reach KFC at +1 416-498-4976 for inquiries or orders.
Does KFC offer meal delivery services here?
Yes, this KFC location provides meal delivery services.
Where can I find KFC online?
Visit http://kfc.ca for more information and to explore their menu and services online.
Which nearby stores can I visit for clothing or fashion accessories?
Nearby you can visit stores like Lids, Claire's, lululemon, Maison Birks, JD Sports Fairview Mall, Suzy Shier, Tommy Hilfiger, RW&CO., Hollister Co., Call It Spring, and West 49 for clothing and fashion accessories.
Are there any beauty and cosmetic stores near this KFC?
Yes, nearby stores include L'Occitane en Provence, NEEX, and The Body Shop, which offer cosmetic and beauty supplies.
What dining options are available near KFC at this location?
You can find nearby dining options such as New York Fries - Fairview Mall and Sushi Shop, alongside Moxies Fairview Mall Restaurant for a variety of cuisines.
Can visiting nearby places help me during my visit to KFC?
Absolutely! If you're visiting Fairview Mall where KFC is located, you can enjoy shopping at Mumuso Fairview Mall or relaxing with a nail treatment at Nails For You Fairview after your meal.