Kellys Landing

Reviews

• XX

  Xtina

  2 days ago
  1.0
  Horrible service! Wow. I don't even know what our servers name was but, we sat and he immediately came over with no intro and said "what do you want?" We were there for over an hour and he only came to our table TWICE just to deliver the items. He didn't even say anything, just dropped the drinks and food and left. I saw how many tables he had (not many, not busy) and he was more attentive to the table of 4 ladies that were seated on the patio...interesting. I watched him for...I'm not even exaggerating...20 minutes to cash them out/chat. I hope they tipped him nice because I sure didn't. He's a tall white man with a European accent. Rather go across the street where I know the service is good.
• TJ

  Trixie James

  Nov 17, 2025
  3.0
  Every TV had sports!!! Not fair to women or those who are not interested in watching sports. Veggies were raw and not good with steak and shrimp, most people want cooked veggies especially carrots. And WHY DO they put cilantro in everything?!? There's not much to choose from if you don't like cilantro. It's was very hard to read the menu because they keep the lights too low and the music too loud. It's not a night club.
• JW

  Jeff Whicher

  Nov 16, 2025
  3.0
  Great food and atmosphere. Our servers were lovely, but service was really slow. We arrived for a 5:30 reservation on time. Waited far too long for server to take our food order. We had to be at Meridian Hall for 7pm and told server this when placing our order. Food did not arrive at our table until 6:40. Needless to say, we all had to wolf the food down, pay our bill while eating, and then run to Meridian.
• TK

  Tapas Kolte

  Oct 29, 2025
  1.0
  ​We had an incredibly disappointing experience at Kellys Landing in downtown Toronto. The service was genuinely crappy from start to finish. ​Our evening began with a 45-minute wait to be seated, despite the server confidently telling us it would only be 15 minutes. We were patient, but what happened next was unacceptable. ​Shortly after we were finally seated, we were informed there was a 90-minute "kick out" time. This policy might be understandable if the service was efficient, but it was the complete opposite. We waited another 30 minutes after ordering just to get our first round of drinks and food. ​This meant our 90-minute limit didn't even credit us for the 30 minutes we spent waiting for the kitchen and bar. We barely had time to eat before we were being indirectly encouraged to leave. We wanted to order more food and drinks, but it was clear we were being pushed out the door. ​For a restaurant in this location, the service was truly atrocious. We felt rushed, undervalued, and unwelcome. We will not be visiting again and would not recommend it to anyone.
• MF

  Maureen Fautley

  Oct 20, 2025
  3.0
  My recent visit to Kelly’s Landing left me with the impression that the staff are not especially dedicated to creating a positive customer experience. I was dining with a group of 12 who had all participated in the Toronto Waterfront 5KM Run that morning. This outing has become somewhat of a tradition, as the same group dined at Kelly’s Landing after the run last year as well. We had an 11:30 a.m. reservation, and the restaurant opens at 11:00. Our first group member arrived shortly after opening and informed staff that she was there for the reservation. She was told she could not be seated until the entire party had arrived. As the rest of us gathered outside — including several older adults who were understandably tired from the run — multiple people went in and politely requested to at least take a seat while waiting. Each time, they were refused. The reason given? “Your designated server hasn’t arrived yet.” Once we were finally seated and our server arrived, things initially went smoothly with drink and food orders — impressive given our group size. However, when my friend and I requested that our poached eggs be cooked firm rather than soft (for our benedict and avocado toast), we were bluntly informed that the kitchen “does not typically accommodate changes beyond what’s stated on the menu.” Not only was the restaurant not busy at the time, but such a simple request could reasonably be tied to personal or health preferences — which any restaurant should be willing to respect. Thankfully, the kitchen did ultimately honour our request. Another guest expressed concern about pistachios in her dish due to a recent recall. Her concern was dismissed immediately without any verification. If the server was truly confident in the safety of the product, fair enough — but that confidence should be explained, not brushed off. The final issue came when it was time to settle the bill. While I understand some restaurants have policies against splitting bills for large groups, this policy is not mentioned anywhere on the website. When we requested individual bills, we were told it was impossible because the reservation had been made under a single name. Even when we explained that this same group had been accommodated in that exact request the previous year, there was no flexibility. One of our group members ended up paying the full amount and collecting reimbursement from the rest of us. Overall, my impression is that the staff lack adequate training in customer service and flexibility. Small gestures of accommodation go a long way — especially for loyal returning guests. I will certainly take this experience into account when making future dining plans.

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