Chipotle Mexican Grill

Reviews

• KW

  kevin waran

  6 days ago
  1.0
  I visited the Chipotle location at Yorkdale on March 9 between approximately 5:50 and 6:00 PM. At the time, there were no other customers in line ahead of me and roughly seven employees working on the front line. Despite the store not being busy, the overall experience was quite disappointing. While ordering my burrito, the employee asked a question regarding toppings, but I did not hear it clearly. Cheese was added to my burrito even though I had specifically requested no cheese. When I mentioned this, the employee responded in a somewhat dismissive manner, saying that she had already asked. I explained that I did not hear the question properly, and the cheese was then scraped off the burrito. When I asked for extra sour cream, the employee instead added extra corn. Rather than confirming the request, more corn and then sour cream were added on top. The burrito ended up being so overfilled that it could barely be wrapped properly. Because of this, I had to request an additional bowl since it was clear the burrito would likely fall apart after a bite. What stood out most was that, even though there were several employees present and no line of customers, the interaction felt rushed and the staff came across as inattentive and somewhat rude. Simple confirmation of requests and a more attentive approach to customer service would have made a big difference. I hope management reviews this feedback, as better communication and a more customer-focused attitude would significantly improve the experience at this location.
• MD

  mark debono

  Feb 22, 2026
  5.0
  In Yorkdale, my daughter wanted it, she was having a special request for a different rice and they fulfilled it
• AF

  Alick Fernandes

  Feb 17, 2026
  3.0
  Great food choices. Did feel that they skimped on the serving- smaller portions. Had to wait really long for the line to move. Staff did not feel apologetic.
• KM

  Kurtiss Medeiros

  Feb 16, 2026
  2.0
  Says there open online but there actually closed?
• JJ

  Jewel Johney

  Feb 15, 2026
  1.0
  Ordered a $20 Al pastor bowl from Chipotle Mexican Grill Yorkdale and apparently the chicken was on a strict diet too. I genuinely spent more time searching for the chicken than eating the meal. At this point I think I paid for rice, tomatoes, and emotional damage — the protein must have been added spiritually. If this is the new “portion control”, congrats… you controlled it right out of the bowl. And the host was serving like she’s running the business out of her pocket.

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