Many customers reported issues with food quality, including dry meat, bland flavors, and inconsistent portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, rushed ordering experiences, and mistakes with orders.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions.
Portion Sizes
A common complaint was about small portion sizes, with many customers feeling shortchanged compared to other locations.
BA
Bouran Abbas
6 days ago
2.0
If I can put zero star for the atmosphere I would like to do it, it’s one of the dirtiest places in I had visit, they prepared the food in a very fast way, but the place was very dirty and the washrooms, I will not eat anything from this place
SG
Sierra Gray
Jan 5, 2026
5.0
Super friendly staff always so generous with the portions
My co workers and I love coming to this location
AW
Albert Wong
Jan 4, 2026
1.0
This place scammed the order for me. Ordered a steak and got charged for the premium carne ASADA instead
LG
Lonyae Grant
Dec 31, 2025
1.0
My friend and I visited this location on Monday, December 29th. Within a few hours, we both developed severe gastrointestinal illness, including excessive vomiting and diarrhea. She had chips and queso, and I had a bowl with extra queso, which strongly suggests the queso was the source.
I have never had an experience like this at Chipotle before. This is unacceptable. The symptoms persisted through Wednesday, December 31st, resulting in ongoing illness and completely ruining my New Year’s Eve plans!!
AT
Ajith Thomas
Dec 16, 2025
3.0
I recently visited Chipotle at Yonge and Dundas in Toronto, and while the experience had a few positives, overall it felt more stressful than enjoyable. The service was undeniably fast, and orders were prepared quickly, which is helpful in such a busy downtown location. However, speed seemed to be prioritized over customer experience.
Ordering felt rushed from the moment I stepped up to the counter. The servers appeared to assume that every customer already has complete knowledge of all ingredients and options. There was very little time given to think or decide, and the pace made it easy to miss toppings while trying to keep up. When I later asked to add an extra topping to my bowl, the response felt uncomfortable — including visible eye-rolling — as if the customer had made a mistake. That kind of reaction is unfair and takes away from what should be a welcoming experience.
This visit, I tried the limited-edition Carne Asada, which is described as being expertly grilled throughout the day and seasoned with garlic, cumin, and coriander, then finished with fresh lime and cilantro. Unfortunately, I didn’t get that full blend of flavors. The meat was decent, but the seasoning felt muted, and the dish didn’t live up to its description or expectations.
While the food quality itself was acceptable and service was fast, the rushed atmosphere made the entire experience unpleasant. Slowing down slightly, allowing customers time to decide, and maintaining a respectful attitude would greatly improve this location.
Overall, it was an average visit, but not one I found enjoyable.