Chipotle Mexican Grill

3.6
619 reviews
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Business Details

25 The West Mall, Toronto, ON
M9C 1B8, Canada
(416) 621-2345
https://locations.chipotle.ca/on/toronto/25-the-west-mall?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2283
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About

Mexican RestaurantChipotle Mexican Grill

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
25 The West Mall, Toronto, ON
M9C 1B8, Canada

Hours

Reviews

3.6
619 reviews
5 stars
267
4 stars
112
3 stars
79
2 stars
49
1 star
112

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers expressed dissatisfaction with the small portion sizes, stating they felt shortchanged compared to previous visits.

Service Quality

Feedback indicates inconsistent service quality, with some staff being friendly and efficient while others displayed poor attitudes and lack of urgency.

Food Quality

Several reviews highlighted issues with food quality, including undercooked rice, stale ingredients, and instances of food contamination.

Cleanliness

Customers reported unsanitary conditions at the location, including dirty counters and a lack of hygiene in food preparation.
  • PS
    Peter Savvides
    Dec 29, 2025
    1.0
    My wife and I ordered from this location and we are both disappointed in our experience. To start, there was a big line and the staff had no sense of urgency at all. Several were actually talking and not taking orders while one person was doing all the work. When we finally ordered our food, the portions we received were far less than our previous visits to various locations. When we questioned the staff, they were quick to defend themselves stating that this is all they are allowed of protein to put in each order. We purchased our food and paid over $40.00 and we left hungry unfortunately. Visiting Chipotle was a huge disappointment, hopefully the proper people read this review and look into this matter as there are more reviews about the food portions being too low.
  • KG
    Konstantin Glazov
    Dec 7, 2025
    1.0
    I’ve had issues at this Chipotle location twice in a row. Both times, I was charged for guacamole that I did NOT order. I only noticed after checking my receipt later. When I went back, they refunded me, and the manager said it was a “staff training issue” because they were busy. Once is a mistake — twice in a row feels like overcharging for add-ons customers didn’t ask for. Most people don’t check their receipts, so this is a big concern. I hope they fix their process because this is very frustrating and makes it hard to trust the location.
  • RS
    Riya Sharma
    Nov 14, 2025
    3.0
    Rice were uncooked!
  • AD
    Anna DeBartolo
    Nov 2, 2025
    3.0
    Your prices have gone up and your portions have shrunk!!!! I got a chicken bowl , rice was one scoop and chicken ten little pieces at best, the bowl was half full? I would like a refund just awful and was room temperature, please serve hot food
  • SS
    Stephanie Singh
    Oct 27, 2025
    5.0
    Came here today for the Jays game BOGO and was really impressed by the staff they had on shift - it was very clear that they were working hard to ensure everyone who lined up was served within the allotted timeframe. Speedy service delivered with courteousy!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill at Sherway Gardens FC?

Chipotle Mexican Grill at Sherway Gardens FC is open from 10:45 AM to 9:00 PM Monday through Saturday, and from 10:45 AM to 6:00 PM on Sundays.

Does Chipotle Mexican Grill at Sherway Gardens FC offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.