Chipotle Mexican Grill

3.6
616 reviews
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Business Details

25 The West Mall, Toronto, ON
M9C 1B8, Canada
(416) 621-2345
https://locations.chipotle.ca/on/toronto/25-the-west-mall?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings
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About

Mexican Restaurant

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
25 The West Mall, Toronto, ON
M9C 1B8, Canada

Hours

Reviews

3.6
616 reviews
5 stars
263
4 stars
112
3 stars
79
2 stars
49
1 star
113

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes, often describing them as stingy or inadequate.

Food Quality

There were numerous complaints about food quality, including issues with undercooked rice, stale ingredients, and inconsistent flavors.

Service Experience

Customer service varied significantly, with some praising friendly and efficient staff, while others reported rude or indifferent attitudes.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the location, with reports of unsanitary conditions and a messy environment.

Value for Money

Customers frequently mentioned that the prices seemed high relative to the portion sizes and quality of food received.
  • SS
    Stacey
    2 days ago
    1.0
    They hire people who have no idea what they’re doing. They will give you half a scoop of rice and when you ask for more roll their eyes and give u like two extra grains of rice whoever was doing cash on Nov 22nd around 5-6 wearing glasses kept ringing up peoples orders wrong and charging them more and “forgetting” to give receipts. only one of their employees knows what they’re doing and is nice while also being efficient. horrible location horrible service would highly NOT recommend
  • AL
    Al Lu
    6 days ago
    1.0
    Ordered via SkipTheDishes for a 5:30 PM pickup on Nov 7, 2025. Despite pre-paying, I waited 20 minutes past the scheduled time while staff prioritized walk-in customers over digital orders. This defeats the entire purpose of ordering ahead. When I contacted corporate Customer Care, they acknowledged the failure but only offered a single free drink coupon (~$4 value) for a $20.91 meal failure. When I asked for a proportionate resolution, they stopped replying. Poor operations and dismissive support. Avoid ordering ahead here.
  • RS
    Riya Sharma
    Nov 14, 2025
    3.0
    Rice were uncooked!
  • AD
    Anna DeBartolo
    Nov 2, 2025
    3.0
    Your prices have gone up and your portions have shrunk!!!! I got a chicken bowl , rice was one scoop and chicken ten little pieces at best, the bowl was half full? I would like a refund just awful and was room temperature, please serve hot food
  • SS
    Stephanie Singh
    Oct 27, 2025
    5.0
    Came here today for the Jays game BOGO and was really impressed by the staff they had on shift - it was very clear that they were working hard to ensure everyone who lined up was served within the allotted timeframe. Speedy service delivered with courteousy!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours for Chipotle Mexican Grill at Sherway Gardens FC?

Chipotle Mexican Grill at Sherway Gardens FC is open from 10:45 AM to 9:00 PM Monday through Saturday, and from 10:45 AM to 6:00 PM on Sundays.

Does Chipotle Mexican Grill at Sherway Gardens FC offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.