Customer experiences with staff were mixed, with some praising friendliness and efficiency, while others reported rudeness and a lack of hospitality.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like cold meals, poor ingredient quality, and inconsistency in portion sizes.
Cleanliness
Several reviews highlighted concerns about hygiene, with reports of dirty tables, unclean surfaces, and food safety issues.
Portion Sizes
Numerous customers complained about small portion sizes compared to other locations, leading to feelings of being shortchanged.
Atmosphere
While some enjoyed the ambiance and vibe of the restaurant, others felt rushed and uncomfortable due to staff behavior.
RB
Rajat Boora
Jan 5, 2026
1.0
20$ just for Rice....worst chipotle location ever.
NY
nadine ygay
Dec 30, 2025
5.0
I felt very special the way they all greeted me happily when I came in and how eager they were to serve me even though it seemed they were busy. They served me right away and guided me through everything.
Their dining had a nice vibe. It was soothing and It was a great time for me to relax and enjoy my food which was totally great. Love the amount of food they gave and also the flavor. It also looked like everything was fresh. I totally recommend this to everyone and will come back for sure!
LL
Liaxii
Dec 30, 2025
5.0
Totally love the food! My food was very tasty and great balance from everything. Portions were also plenty and filled my belly up. I like how when I entered, they greeted very warmly and served in a quick manner. Even though I had some specific requests, they happily catered to it. The place also had a nice atmosphere. It's a great place to visit after a long day.
VG
Victoria G
Dec 27, 2025
3.0
It's not the food, it's that employees slop in bowl ingredients. It's unappetizing. Have good will, customer service pays off.
SK
Srinivasa Kalyan Karavadi
Dec 23, 2025
1.0
Serve with some hygiene on the surface, portion of burrito was on the surface
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 85 The Pond Rd, Toronto?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Toronto?
It is located at 85 The Pond Rd, Toronto, ON M3J 0L7, Canada.
How can I contact Chipotle Mexican Grill at 85 The Pond Rd?
You can contact them by phone at +1 437-880-8256 or via email at ON.4644.YorkUniversi@chipotle.com.
Can I order food online from Chipotle Mexican Grill at this location?
Yes, you can order online by visiting https://www.chipotle.ca/#menu.
Is Chipotle Mexican Grill at 85 The Pond Rd currently open?
Yes, the location is open and operating according to the stated hours.
What category of restaurant is Chipotle Mexican Grill at this location?
It is categorized as a Mexican restaurant.
Are there other dining options near Chipotle Mexican Grill at 85 The Pond Rd?
Yes, nearby dining options include Insomnia Cookies for desserts, Papa Johns Pizza, Burger King Canada, Tim Hortons, Pita Pit, Osmow's Shawarma, Kajun Chicken & Seafood, Gong Cha bubble tea, Fat Bastard Burrito, Amaya Express, and Bahn Mi Boys.
What educational institutions are located near Chipotle Mexican Grill at this address?
Nearby educational institutions include Seneca Faculty of Communication, Art and Design, York University School of Continuing Studies, Seneca College's School of Biological Sciences and Applied Chemistry, Seneca@York Campus, Seneca College Animation Arts Centre, YorkU School of Information Technology, and YorkU Department of Communication and Media Studies.
Are there convenient banking services close to Chipotle Mexican Grill at 85 The Pond Rd?
Yes, there are two nearby banks: RBC On Campus (cash at ATM only) and RBC Royal Bank.
Is parking available near Chipotle Mexican Grill at this location?
Yes, parking is available at The Pond Rd West Lot nearby.