Many customers complained about small portion sizes and inconsistency compared to other locations.
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with reports of being rushed during orders.
Food Quality
Several customers reported poor food quality, including cold meals, stale ingredients, and hygiene issues.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in experiences.
JL
Jada Liu
2 days ago
1.0
I ordered from this restaurant through UberEats and found a hair in my food. It was extremely unhygienic and completely ruined my meal. Very disappointed with the food safety and quality control here. I won’t be ordering again unless they improve their cleanliness.
TT
Tevs
6 days ago
1.0
The staff here appear to be trained toward having impersonal interactions. To the point, where while serving one customer, they are already addressing another.
What’s the point of being overtly efficient and lose hospitality in the process. I don’t come to restaurants strictly for the food; I also come for the comfort, hospitality, ambience. I can gladly eat at home, FYI impersonal behavioural traits are gross.
RP
Ramakanth Potlacheruvu
Nov 12, 2025
5.0
Visited Chipotle and had a really good experience overall. The food was fresh, flavorful, and served quickly. The staff were friendly, welcoming, and made sure everything was prepared just the way we wanted.
We tried a variety of items — Jarritos, Mexican Cola, a burrito bowl, and quesadillas. Everything tasted great, especially the bowl which had a good balance of flavors and toppings. The quesadillas were warm, cheesy, and perfect for a quick bite. Jarritos and Mexican Cola were refreshing and paired well with the meal.
Plenty of seating, clean environment, and the service was smooth even during busy time.
Overall, a solid place for a quick, fresh, and satisfying meal. Would definitely visit again!
ZB
Zee Bee
Nov 4, 2025
2.0
I used to like Chipotle back in the days, but they have since gotten so stingy with the portions. I ordered double scoop for meat, and the lady at the counter served 3-4 pieces of meat, and even skimped out on the brown rice. (how much does a bag of rice cost?)
Pretty shameful behavior after asking for 20$ for a lightweight bowl.
Won't be shocked once we hear Chipotle is closing stores.
DD
Dii
Oct 29, 2025
2.0
Hate giving bad reviews but when the customer service experience is bad I just can’t let that slide. Unfortunately it was busy when we ordered our food but no excuse to treat your customers rudely. First guy who took our order seemed annoyed to be there and was greeted with no smile on his face. When I asked for a sofritas burrito he just wanted to get to the next person. Unfortunately the girl that helped me next you can see the sofritas was almost empty (based on the picture there was hardly anything in it) and didn’t get a new one from the back to fill up my burrito. My partner ordered a steak burrito and had his filled, so can’t help to compare the two. Even with the toppings I felt so rushed and flustered that I forgot to ask chips on the side. Overall, I couldn’t enjoy my food and wouldn’t come back here.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 85 The Pond Rd, Toronto?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Toronto?
It is located at 85 The Pond Rd, Toronto, ON M3J 0L7, Canada.
How can I contact Chipotle Mexican Grill at 85 The Pond Rd?
You can contact them by phone at +1 437-880-8256 or via email at ON.4644.YorkUniversi@chipotle.com.
Can I order food online from Chipotle Mexican Grill at this location?
Yes, you can order online by visiting https://www.chipotle.ca/#menu.
Is Chipotle Mexican Grill at 85 The Pond Rd currently open?
Yes, the location is open and operating according to the stated hours.
What category of restaurant is Chipotle Mexican Grill at this location?
It is categorized as a Mexican restaurant.
Are there other dining options near Chipotle Mexican Grill at 85 The Pond Rd?
Yes, nearby dining options include Insomnia Cookies for desserts, Papa Johns Pizza, Burger King Canada, Tim Hortons, Pita Pit, Osmow's Shawarma, Kajun Chicken & Seafood, Gong Cha bubble tea, Fat Bastard Burrito, Amaya Express, and Bahn Mi Boys.
What educational institutions are located near Chipotle Mexican Grill at this address?
Nearby educational institutions include Seneca Faculty of Communication, Art and Design, York University School of Continuing Studies, Seneca College's School of Biological Sciences and Applied Chemistry, Seneca@York Campus, Seneca College Animation Arts Centre, YorkU School of Information Technology, and YorkU Department of Communication and Media Studies.
Are there convenient banking services close to Chipotle Mexican Grill at 85 The Pond Rd?
Yes, there are two nearby banks: RBC On Campus (cash at ATM only) and RBC Royal Bank.
Is parking available near Chipotle Mexican Grill at this location?
Yes, parking is available at The Pond Rd West Lot nearby.