Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
382 reviews
5 stars
159
4 stars
88
3 stars
57
2 stars
26
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; some employees are friendly and helpful, while others are reported as rude or unprofessional.
Service Speed
Many customers noted slow service, particularly in the drive-thru, with long wait times and inefficient order handling.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly in the dining area and restrooms.
Food Quality
While some customers praised the food and ice cream, others reported issues with incorrect orders and ingredient shortages.
Management Concerns
There are complaints about management's attitude and lack of accountability, impacting overall customer satisfaction.
- JLJoshua LoganOct 10, 20251.0Some staff seem able to provide beautiful service, others, younger perhaps, seem to care very little about the job they perform. Take pride in your work, no matter what you do. Note: the photo is after I tried to clean it up myself.
- KSKathleen SuttonAug 28, 20251.0Went yo dq and got 2 med turtle blizzards (over 20.00) asked for one to have extra caramel sauce ( girl said there already was caramel in it) and one to have cold fudge sauce in it as well. paid the extra. Drove home to delhi opened the lids and neither one had caramel nor fudge.... would have went back but it's 20 mins away.did not call because they were closed
- AKAlisha KrahnAug 19, 20251.0If I could leave a lower rating, I would. They keep spilling barbecue sauce on my car, it is permanently stained now because they didn't address it when it happened and I found it a day later. Now I have to get my car detailed. They wouldn't connect me with any manager or any service at all. Did not take accountability. DID NOT APOLOGIZE. Why couldn't you knock on the door and let me know what happened? Why couldn't you say sorry. You don't have a vehicle nor pay for one, yet you think it's okay to damage mine. A bill will be sent with the total cost for repairs since literally all I needed was a sorry and accountability. But no, I find it a day later and now there's permanent damage that you will be paying for. I cannot believe this is how I was treated. Absolutely disturbing behavior from your employees. I will never support this business again. Clearly this business isn't mature to handle situations professionally. Your staff are children who are not professionally trained. Why are you throwing heavy garbage bags over my car instead of walking around it. Those 5 extra steps was too much and you'd rather risk my $50,000 car because you're lazy. This is the most disrespectful and disgusting behavior I have ever received from a business who is at fault.
- CCCrizMar 17, 20244.0Great staff, very friendly and helpful. They take great care in decorating cakes.
- SMSigne MazerollOct 10, 20235.0Helpful staff and good selection of ice cream cakes. My little Granddaughter dumped her blizzard. I asked for napkins to clean it up. The staff cleaned it up and then gave her a new blizzard free of charge, which they didn't need to do. Small town caring ❤
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Tillsonburg?
Dairy Queen Grill & Chill at 51 Simcoe St, Tillsonburg, ON is open daily from 10:30 AM to 9:30 PM.
Where is Dairy Queen Grill & Chill located in Tillsonburg?
It is located at 51 Simcoe St, Tillsonburg, ON, postal code N4G 2H6, Canada.
What type of food and treats can I expect at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburger® among other fast-food options.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they offer both drive-thru service and seating for customers.
Is Dairy Queen Grill & Chill family-friendly and does it accommodate children?
Yes, the location is family-friendly and welcomes children, providing booster seats and a good environment for kids.
What amenities are available at Dairy Queen Grill & Chill?
Amenities include free WiFi, restrooms, booster seats, mobile ordering and rewards, and seating.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their official ordering site.
Are there any nearby fast food or dining options close to Dairy Queen Grill & Chill?
Yes, Subway, Tito's Pizza Tillsonburg, Pizza Hut, and Daksh Restaurant and Bar are all nearby dining options you can explore before or after your visit.
What other businesses are near Dairy Queen Grill & Chill that might be useful to visitors?
Nearby you'll find M&M Food Market for groceries, First Choice Haircutters for haircuts, and Alamo and Enterprise Rent-A-Car for car rentals.
Are there recreational or lodging options near Dairy Queen Grill & Chill?
Yes, the Hilltop Motel and Howard Johnson by Wyndham Tillsonburg offer lodging nearby, and St. Josephs Lake is a local natural landmark worth visiting.