Business Details
About
Restaurant
Swiss Chalet in Thunder Bay, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
746 reviews
5 stars
350
4 stars
165
3 stars
88
2 stars
44
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times for food, and inattentive staff, leading to frustration.
Food Quality
Mixed reviews on food quality; while some enjoyed the chicken and ribs, others complained about undercooked or cold meals and small portion sizes.
Positive Staff Interactions
Several customers praised specific servers for their excellent service, highlighting friendly and attentive staff.
Management Concerns
Customers expressed dissatisfaction with management's handling of complaints and overall restaurant organization.
Ambiance and Cleanliness
Feedback indicated issues with cleanliness and the overall atmosphere, with some noting a decline in the restaurant's condition.
- KCKim Budweg (Pakwash Lake Camp)4 days ago5.0Great place for family and used my scene points! Supper for eight of us was $27 perfect.
- FKFijomon KuriakoseNov 7, 20251.0Smallest chicken quarter that we can find in Canada , It’s not a chicken leg it’s a Quail Leg . Zero Value for money plus they messed up the order .Zero stars . It’s my first and last time trying them out , Try Montana’s Or Kelsey’s 10 times better than them !!
- MMMr MikeNov 2, 20251.0Reading the other reviews, it does seem that waiting is the soup du jour here. Would love to have eaten here, but nobody came to seat me and I was left standing at the front. Staff was nowhere to be found. Restaurant was not busy at all. Went up the road to Kelsey's and was seated right away - despite the restaurant being very busy.
- DEDeb EverestOct 20, 20255.0Asmita is a great server, always kind and helpful. It’s like coming home when I visit Swiss Chalet
- SRSam Paul RajOct 16, 20253.0Don't go for Beef Ribs....you will get a little meat and Rib bones are much such more than the meat and is highly priced. We had asked for draft Beer 🍺 but they said they don't have it and we had to get the bottles.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 879 Fort William Rd, Thunder Bay offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Thunder Bay's <a href="https://www.swisschalet.com/en/menus/delivery/store-1246/on/thunder-bay/879-fort-william-rd.html">delivery menu here</a>.
Does Swiss Chalet Thunder Bay offer takeout?
Yes, Swiss Chalet® Thunder Bay offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Thunder Bay's <a href="https://www.swisschalet.com/en/menus/takeout/store-1246/on/thunder-bay/879-fort-william-rd.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Thunder Bay?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Thunder Bay offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Thunder Bay?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Thunder Bay <a href="https://www.swisschalet.com/en/menus/dining-room/store-1246/on/thunder-bay/879-fort-william-rd.html">dining room menu here</a>.
Is Swiss Chalet at 879 Fort William Rd in Thunder Bay currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Thunder Bay location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Thunder Bay Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 879 Fort William Rd in Thunder Bay is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 879 Fort William Rd, Thunder Bay offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What type of cuisine is Swiss Chalet in Thunder Bay known for?
Swiss Chalet in Thunder Bay is famous for its authentic and fresh Rotisserie Chicken, slow-roasted over an open flame, along with Fresh-Cut Fries and their Signature Chalet Sauce.
What are the operating hours for Swiss Chalet at 879 Fort William Rd, Thunder Bay?
Swiss Chalet Thunder Bay is open every day from 11:00 AM to 9:00 PM.
Does Swiss Chalet in Thunder Bay offer delivery and online ordering options?
Yes, Swiss Chalet in Thunder Bay offers delivery and online ordering through their website and mobile app, including curbside pickup and in-restaurant pickup options.
Are there any specials or deals available at Swiss Chalet Thunder Bay?
Yes, they offer a variety of deals including limited-time promotions, always-on offers, and family meal deals. Check their Specials & Deals page for current offers.
Is Swiss Chalet at 879 Fort William Rd wheelchair accessible and accommodating for guests with allergies?
They provide a Braille menu and offer vegetarian and gluten-friendly options. However, cross contamination risk exists, so allergen-free guarantees cannot be made.
Does Swiss Chalet Thunder Bay serve alcohol and have a children's menu?
Yes, Swiss Chalet Thunder Bay serves liquor including beer, wine, and cocktails, and also offers a children's menu for families.
What nearby places can I visit along with Swiss Chalet on Fort William Rd in Thunder Bay?
Nearby you can visit Lakehead ThunderBay restaurant for alternative dining, The Beer Store if you want to browse a selection of wines and liquors, and BMO Bank of Montreal for financial services.
How can nearby businesses like the BMO Bank of Montreal and The Brick be useful during my visit to Swiss Chalet Thunder Bay?
After dining at Swiss Chalet, you can conveniently visit nearby BMO Bank of Montreal for banking needs or shop for furniture and appliances at The Brick, all located close by on Fort William Rd.
Are there other dining options close to Swiss Chalet Thunder Bay?
Yes, nearby dining options include KFC, Lakehead ThunderBay, Osmow’s Shawarma, Firehouse Subs, and Burger King, offering various cuisine types near Swiss Chalet.
What is the best way to place an order or make a reservation at Swiss Chalet Thunder Bay?
You can place your order online via their website or mobile app, or make a reservation through their official website link provided for the Thunder Bay location.