At Papa Johns Pizza in Thunder Bay, ON, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Thunder Bay pizza for any occasion. Call us for pizza delivery in Thunder Bay or stop by 160 WATERLOO ST North for carryout to order the best pizza in Thunder Bay, along with breadsticks, wings, and more!
Really sad about our experience tonight as we have bought ordered numerous times and have recommended this place to admit if people. We used to say it was well worth driving across town to get.
Ordered pizza tonight and selected a pick up time. Arrived 1 minute before the pick up time and was told they just put in my pizza and that it would be 5 minutes. Waited and 15 minutes later my pizza was ready and I checked out and informed them that they looked burnt and they argued that it was not. I tried advocating for myself and was hoping they would make it right but they said it was not burnt. I asked if I got it home and it was burnt would they drive across town and they said they would.
Got home and it was not just visibly burnt but tasted horrible. Threw the pizza in the garbage and called to let them know it was burnt and again the manager argued with me but finally said he'd get a pizza driven over but they wanted the old pizza back. Said sure and waited an hour for another burnt dry pizza that was missing toppings, lacking in cheese. I accepted it because it was late and my kids need to go to bed soon but insult to injury happened when we found a hair in it. So another pizza in the garbage and at this point it feels deliberate. I had promised if they drove a pizza to me I would not write a review but I felt like the service is going down hill compared to our many previous order. If the owner/manager wants to reach out to further discuss this than please
EL
Eva Leppiniemi
Dec 5, 2025
5.0
Such delicious pizza! We ordered the chicken bbq pizza and it was so tasty!
HM
Hunter Martin
Sep 19, 2025
3.0
Food is always solid and good, my issue is with the delivery drive who sped past us going highway speeds in a 60 (he was going at least 100) and then slid into the spot I had my signal on for. Who then didn’t wash his hands before touching toppings and food etc. To the delivery driver that drives this vehicle, get it together.
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kulwinder kaur
Sep 14, 2025
4.0
Ordered a medium pizza and got it wrong but when called in store today to complaint about it, Jacob handled the complaint very well. Was very polite and helpful.
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Ashin Raju
Aug 15, 2025
5.0
I pre-ordered the pizza, and it was ready on time with no waiting. It was hot and fresh.