Numerous customers reported rude and unprofessional behavior from staff, particularly managers, leading to dissatisfaction with service.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the restaurant.
Food Quality
Customers frequently complained about incorrect orders, cold or overcooked food, and overall disappointing meal quality.
Atmosphere
The presence of homeless individuals and disruptive behavior from other patrons contributed to an uncomfortable dining atmosphere for many customers.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
KR
kennedy Rose
Feb 7, 2026
1.0
I came in tonight after work and ordered a 20-piece nugget meal. I was told I couldn’t order that?, so instead I ordered two 10-piece nugget meals with large drinks, fries, and extra sauces for each meal. I also added a cheeseburger as part of the deal.
When I got home, I realized I was missing an entire 10-piece nugget meal, including the fries and sauces, and the fries I did receive were the wrong size. I had to drive all the way back to the store.
When I explained this at the window, the employee seemed confused and said he had checked my order with me, even though a woman had taken my order at the window. The only thing he asked me initially was whether I added a cheeseburger or nuggets. He then charged me for the missing nugget meal, but when he handed it to me, it was only the nuggets no fries no sauces, and the original fry size issue was still not corrected.
I asked to speak to a manager because I was very confused about what was happening. He told me he was the manager (I believe his name was Paras). Overall, I’m extremely confused about how the order was handled, as multiple items were missing or incorrect, and the situation never felt clearly resolved. I don’t expect a lot from McDonald’s but when I’m paying 50$ that’s crazy.
JW
Jesiah “MessTooOp” WY
Jan 26, 2026
1.0
I am writing to report a highly unprofessional and concerning experience at this location. I ordered a BLT Quarter Pounder, which tasted off and potentially contaminated. When I brought this to the manager’s attention, her response was dismissive and focused on how much of the burger I had eaten rather than the food safety concern itself.
I did not initially request a refund and was hoping for a replacement, but the food was discarded and no replacement was offered. When I later when I was about to requested a refund, I was told, “You didn’t want a refund, so why are you still here?” No apology was given at any point.
The manager raised her voice, blamed my partner for having an “attitude,” refused to provide her full name (only stating her name was Hannah), and made dismissive comments about the food “looking fine” instead of addressing whether it was safe to eat. As we were leaving, she told my partner to “shut up,” which was completely inappropriate.
Due to the way this situation was handled and the lack of concern for food safety, I no longer feel comfortable eating at this location and am requesting that this incident be reviewed.
11
1111Evangeline
Dec 26, 2025
1.0
Cumberland St. Location, across from the Marina - They need to close the dining room. There were drunks passed out at the tables. They were drinking alcohol in plain view and yelling and swearing. One was throwing up in the waste container and the place smelled of urine. The staff have no support to deal with this mess and it was just renovated. This is not an exaggeration.
AU
Ana Luisa Ulloa
Dec 23, 2025
4.0
Service was beyond awesome. Patricia took her time for my order and engaged in a very sincere conversation. There was no line up so it was ok. The food would’ve been great, but seeing many homeless people around, made my food taste bitter. My coffee tasted great. It also didn’t help that while eating another customer decided to burp very loud, which made me gag. Hence my rating.
What are the regular operating hours of McDonald's at 81 North Cumberland Street, Thunder Bay?
McDonald's at 81 North Cumberland Street, Thunder Bay is open 24 hours every day of the week, from Monday to Sunday.
During what hours does the McDonald's delivery service operate?
Delivery service at this McDonald's operates 24/7, every day of the week from Monday to Sunday.
Is the drive-through available all day at this McDonald's location?
Yes, the drive-through is open 24 hours daily, Monday through Sunday at this location.
What pickup and delivery options does McDonald's at 81 North Cumberland Street provide?
This McDonald's location offers in-store pickup and delivery services.
What types of meals are served at McDonald's 81 North Cumberland Street?
This McDonald's serves breakfast, lunch, and dinner meals.
What payment methods are accepted at this McDonald's location?
Payments accepted include American Express, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-through and welcoming environment for families and children?
Yes, this McDonald's has a drive-through and welcomes families and children for dine-in services.
Where can I find the full menu and order online from McDonald's at 81 North Cumberland Street?
The full menu is available at https://www.mcdonalds.com/ca/en-ca/full-menu.html and online ordering can be done at https://www4.mcdonalds.ca/mcdeliverycanada/.
What nearby places can I visit before or after dining at McDonald's on North Cumberland Street?
Nearby places include Prince Arthur's Landing/Marina Park for outdoor activities, Definitely Superior Art Gallery for arts enthusiasts, and Stan's Pizza if you're interested in trying other local food options.
How can nearby services like Grooming by Rhena or Waterfront Pharmacy benefit McDonald's customers?
Customers visiting McDonald's can conveniently access nearby services such as Grooming by Rhena for pet care and Waterfront Pharmacy & Clinic for health needs, making it a practical location for combining errands.
Is there nearby public transport or accommodations close to the McDonald's at 81 North Cumberland Street?
Yes, there are nearby hotels such as Superior Shores Hotel, BEST WESTERN Signature Collection, and Shoreline Motel, offering convenient lodging options for visitors to the area.
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