McDonald's

3.5
1104 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
81 North Cumberland Street, Thunder Bay, ON
P7A 4L8, Canada

Hours

Reviews

3.5
1,104 reviews
5 stars
386
4 stars
260
3 stars
194
2 stars
95
1 star
169

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is often reported as clean, but some customers noted issues with dirty tables and unsanitary conditions.

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude or unhelpful service.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer frustration.

Location Issues

The location is described as sketchy, with concerns about safety and the presence of unsavory individuals.

Speed of Service

Service speed is inconsistent, with some customers experiencing fast service while others report long wait times.
  • PK
    Parneet Kaur
    1 day ago
    1.0
    Just for one junior and medium fries we waited up to 15 minutes ??? Really…
  • LK
    Lyndsay K
    Nov 6, 2025
    1.0
    My daughter placed a mobile order and had her Burger customized she realized after she was pulling out that it had everything on it. She went through the drive-thru and told them that they made her the wrong Burger, the manager was extremely rude and aggressive from the beginning asking if she had the receipt and she said no she just has the receipt on her phone because it was a mobile order he was refusing to give her the burger that she ordered which was just a plain burger. It was explained to the manager that the order was placed online and customized and she did not get it and she was willing to give back the one that they gave her and all she wanted was the burger that she ordered that was plain manager was very rude and would not take back the other burger or give her the burger that she had ordered
  • JV
    John Voort
    Oct 25, 2025
    5.0
    Every time I come, the place is spotless clean, my order is always right, and the service is top-notch. Yes, the neighbourhood can be a bit rough, and sometimes they have some people causing problems. But they take care of it, and regain order, while still keeping it clean and getting my order quickly and right.
  • IK
    Iffet Kurtoglu
    Sep 20, 2025
    1.0
    Horrible horrible location. Worst in the entire city. Every single time, COLD fries. This location is a repeat offender. Children deserve fresh hot fries! Cold fries are a CHOKING HAZARD for small children! Also useless security. Was harassed by a man at mcdonalds one time and the security guard did nothing. Very sketchy location. And when the worker handed me the bottle of milk, it was covered in filth and dust. I had to ask for a different one.
  • AR
    Alois Rose
    Aug 25, 2025
    5.0
    Cleanest most finest restaurant in the world

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 81 North Cumberland Street, Thunder Bay?

McDonald's at 81 North Cumberland Street, Thunder Bay is open 24 hours every day of the week, from Monday to Sunday.

During what hours does the McDonald's delivery service operate?

Delivery service at this McDonald's operates 24/7, every day of the week from Monday to Sunday.