The restaurant is often reported as clean, but some customers noted issues with dirty tables and unsanitary conditions.
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rude or unhelpful service.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer frustration.
Location Issues
The location is described as sketchy, with concerns about safety and the presence of unsavory individuals.
Speed of Service
Service speed is inconsistent, with some customers experiencing fast service while others report long wait times.
PK
Parneet Kaur
1 day ago
1.0
Just for one junior and medium fries we waited up to 15 minutes ??? Really…
LK
Lyndsay K
Nov 6, 2025
1.0
My daughter placed a mobile order and had her Burger customized she realized after she was pulling out that it had everything on it. She went through the drive-thru and told them that they made her the wrong Burger, the manager was extremely rude and aggressive from the beginning asking if she had the receipt and she said no she just has the receipt on her phone because it was a mobile order he was refusing to give her the burger that she ordered which was just a plain burger. It was explained to the manager that the order was placed online and customized and she did not get it and she was willing to give back the one that they gave her and all she wanted was the burger that she ordered that was plain manager was very rude and would not take back the other burger or give her the burger that she had ordered
JV
John Voort
Oct 25, 2025
5.0
Every time I come, the place is spotless clean, my order is always right, and the service is top-notch.
Yes, the neighbourhood can be a bit rough, and sometimes they have some people causing problems. But they take care of it, and regain order, while still keeping it clean and getting my order quickly and right.
IK
Iffet Kurtoglu
Sep 20, 2025
1.0
Horrible horrible location. Worst in the entire city. Every single time, COLD fries. This location is a repeat offender. Children deserve fresh hot fries! Cold fries are a CHOKING HAZARD for small children! Also useless security. Was harassed by a man at mcdonalds one time and the security guard did nothing. Very sketchy location. And when the worker handed me the bottle of milk, it was covered in filth and dust. I had to ask for a different one.
What are the regular operating hours of McDonald's at 81 North Cumberland Street, Thunder Bay?
McDonald's at 81 North Cumberland Street, Thunder Bay is open 24 hours every day of the week, from Monday to Sunday.
During what hours does the McDonald's delivery service operate?
Delivery service at this McDonald's operates 24/7, every day of the week from Monday to Sunday.
Is the drive-through available all day at this McDonald's location?
Yes, the drive-through is open 24 hours daily, Monday through Sunday at this location.
What pickup and delivery options does McDonald's at 81 North Cumberland Street provide?
This McDonald's location offers in-store pickup and delivery services.
What types of meals are served at McDonald's 81 North Cumberland Street?
This McDonald's serves breakfast, lunch, and dinner meals.
What payment methods are accepted at this McDonald's location?
Payments accepted include American Express, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-through and welcoming environment for families and children?
Yes, this McDonald's has a drive-through and welcomes families and children for dine-in services.
Where can I find the full menu and order online from McDonald's at 81 North Cumberland Street?
The full menu is available at https://www.mcdonalds.com/ca/en-ca/full-menu.html and online ordering can be done at https://www4.mcdonalds.ca/mcdeliverycanada/.
What nearby places can I visit before or after dining at McDonald's on North Cumberland Street?
Nearby places include Prince Arthur's Landing/Marina Park for outdoor activities, Definitely Superior Art Gallery for arts enthusiasts, and Stan's Pizza if you're interested in trying other local food options.
How can nearby services like Grooming by Rhena or Waterfront Pharmacy benefit McDonald's customers?
Customers visiting McDonald's can conveniently access nearby services such as Grooming by Rhena for pet care and Waterfront Pharmacy & Clinic for health needs, making it a practical location for combining errands.
Is there nearby public transport or accommodations close to the McDonald's at 81 North Cumberland Street?
Yes, there are nearby hotels such as Superior Shores Hotel, BEST WESTERN Signature Collection, and Shoreline Motel, offering convenient lodging options for visitors to the area.