McDonald's

3.5
1269 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
201 Arthur St., Thunder Bay, ON
P7E 5P7, Canada

Hours

Reviews

3.5
1,269 reviews
5 stars
417
4 stars
327
3 stars
221
2 stars
92
1 star
212

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly managers, leading to frustration among customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor quality control, resulting in dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about watery coffee, stale items, and improperly prepared meals.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, which negatively impacted customer experiences.

Speed of Service

While some customers experienced quick service, many others reported long wait times and slow service, especially during busy periods.
  • KO
    Katelyn Ovalle
    4 days ago
    3.0
    I decided I wanted to get a Quarter Pounder with cheese today - figured something different with a simple request of no pickles but extra onion. Unfortunately they did not adhere to my request. I’m not allergic (thankfully) so I just plucked them off but honestly not impressed. Someone should be making sure that food is going out as per ordered.
  • DP
    Dan Pilgrim
    Jan 3, 2026
    1.0
    NEED TO RENAME MCCAFÉ TO EVIL POOP JUICE CAFE!!! Took grandson for coffee and we are both experiencing EXTREME diarrhea after consuming the coffee!
  • TH
    Tina Hari
    Jan 2, 2026
    1.0
    We’ll probably not going here again, went to go pick up dinner on my way home and this is what I opened up.. my burger supposed to be a double quarter and there was only one patty, the fries yup what you see is what I got not even filled (yes I looked in the bag and none was in there).. and this is a $18.00 meal.. so I called up McDonalds where I purchased the food and spoke to the guy that was the manager and explained my issue (gave him the time I picked it up, my total and what I bought) and had mentioned to him the issue I had. The manager then asked me if I could come back to the store and I told him I wasn’t able to as I live quite a ways away and I was already home, he insisted that I bring back the item, after repeating again I was unable to. He then had told me that I was lying and I needed to bring it back for my issue to be fixed, I then again said I was unable to bring it back tonight and he insisted I bring it back the following day. I then mentioned to him how silly that was as it was my dinner, and gave me no other alternatives. I then asked him for head offices phone number as I wanted to make a formal complaint about how I was being treated on the phone and he then refused to give it to me and then told me that what he told me earlier were my only options. After asking him when another supervisor would be in he then told me he was the only person who would deal with my problem.. I’m so beyond frustrated and angry.. I had taken his name down and will be returning to the store tomorrow morning to speak with the manager then.
  • KJ
    kriti jain
    Dec 24, 2025
    1.0
    I ordered habanero mc chicken meal. following are the problems with my order 1. there was hair in my sandwich. 2. the sandwich was made incorrectly even after confirming thrice. 3. there was wait time of 5 mints even to order in drive through. 4. manager was so rude when we went to complain even after driving again not even feeling sorry and was super rude.
  • LB
    Lovepreet Bhullar
    Dec 19, 2025
    1.0
    Worst service ever tonight i have came to drive thru but the boys on window or order taking have way worst behavior ever i have seen in my life it be like they dont work they can quit rather than yelling at customers i as what for the drive if customers has to go to the front to place order in the worst weather, reallyyy bad behavior

Frequently Asked Questions About McDonald's

What are McDonald's opening hours at 201 Arthur St., Thunder Bay?

McDonald's is open 24 hours a day, 7 days a week at this location.

Does McDonald's at 201 Arthur St. offer delivery and pickup services?

Yes, this McDonald's offers both in-store pickup and delivery services.