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McDonald's

3.5
(1269 reviews)

Business Details

201 Arthur St., Thunder Bay, ON
P7E 5P7, Canada
(807) 577-8718
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
201 Arthur St., Thunder Bay, ON
P7E 5P7, Canada

Hours

Reviews

3.5
1,269 reviews
5 stars
417
4 stars
328
3 stars
222
2 stars
92
1 star
210

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and failure to follow special requests.

Customer Service

Many reviews highlighted rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.

Food Quality

Several customers expressed dissatisfaction with food quality, including complaints about food being cold, poorly prepared, or unsanitary.

Service Speed

Customers frequently noted slow service times, especially during busy periods, contributing to frustration.

Cleanliness

There were complaints about the cleanliness of the restaurant, particularly in the bathrooms.
  • BS
    Bobbi Sanderson
    Feb 14, 2026
    2.0
    I just want to warn people that there are bed bugs in the McDonald's on Cumberland street eating area my son took my granddaughter there for lunch and this is what he seen a man flicking the bed bugs off himself so my son went and told the workers but they wanted him to keep quiet I'm hoping they will do what there supposed too and I hope nobody brought any of them home
  • FM
    Frank Messon
    Feb 10, 2026
    3.0
    I dont mind the Quarter pounder or double QP. Good burger.
  • KO
    Katelyn Ovalle
    Jan 8, 2026
    3.0
    I decided I wanted to get a Quarter Pounder with cheese today - figured something different with a simple request of no pickles but extra onion. Unfortunately they did not adhere to my request. I’m not allergic (thankfully) so I just plucked them off but honestly not impressed. Someone should be making sure that food is going out as per ordered.
  • DP
    Dan Pilgrim
    Jan 3, 2026
    1.0
    NEED TO RENAME MCCAFÉ TO EVIL POOP JUICE CAFE!!! Took grandson for coffee and we are both experiencing EXTREME diarrhea after consuming the coffee!
  • TH
    Tina Hari
    Jan 2, 2026
    1.0
    We’ll probably not going here again, went to go pick up dinner on my way home and this is what I opened up.. my burger supposed to be a double quarter and there was only one patty, the fries yup what you see is what I got not even filled (yes I looked in the bag and none was in there).. and this is a $18.00 meal.. so I called up McDonalds where I purchased the food and spoke to the guy that was the manager and explained my issue (gave him the time I picked it up, my total and what I bought) and had mentioned to him the issue I had. The manager then asked me if I could come back to the store and I told him I wasn’t able to as I live quite a ways away and I was already home, he insisted that I bring back the item, after repeating again I was unable to. He then had told me that I was lying and I needed to bring it back for my issue to be fixed, I then again said I was unable to bring it back tonight and he insisted I bring it back the following day. I then mentioned to him how silly that was as it was my dinner, and gave me no other alternatives. I then asked him for head offices phone number as I wanted to make a formal complaint about how I was being treated on the phone and he then refused to give it to me and then told me that what he told me earlier were my only options. After asking him when another supervisor would be in he then told me he was the only person who would deal with my problem.. I’m so beyond frustrated and angry.. I had taken his name down and will be returning to the store tomorrow morning to speak with the manager then.

Frequently Asked Questions About McDonald's

What are McDonald's opening hours at 201 Arthur St., Thunder Bay?

McDonald's is open 24 hours a day, 7 days a week at this location.

Does McDonald's at 201 Arthur St. offer delivery and pickup services?

Yes, this McDonald's offers both in-store pickup and delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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