Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and dismissive towards customers and delivery drivers.
Food Quality
Several customers expressed dissatisfaction with the food quality, mentioning issues such as undercooked items, greasy chicken, and incorrect orders.
Cleanliness
Many reviews pointed out that the restaurant was not clean, with dirty tables and unsanitary conditions in the bathrooms.
Order Accuracy
Customers frequently reported issues with order accuracy, including missing items and incorrect substitutions.
SW
Sahil Wadhwa
3 days ago
1.0
The worst restaurant ever , I had to wait over an hour just for pickup my food
AC
Angela Christanson
Dec 23, 2025
3.0
I didn't even interact with the staff. We placed our order via the kiosk and they handed it to us when it was ready. Most of the tables were dirty. Not all of the lights were on in the dining room. The bathroom door didn't lock. The other customers were great. We had very pleasant visits with a local guy in for lunch and a couple that were in town from Marathon. The food was typical for KFC.
SH
Stephen Heward
Nov 30, 2025
1.0
Used to love KFC at this location. For decades or family would occasionally go here. Last time we were here the new owners wouldn't give us cups for water. Treated us like "thieves". Never going back. Just ridiculous.
RB
Ronald Babcock
Nov 28, 2025
2.0
The chicken wasn't allowed rest before packing it up, it was to greasy. I have cooked for kfc and know how it should be.On top of that when they packed up the chicken they didn't put any parchment paper in the bottom to prevent the grease from soaking through the packaging. I don't recommend this particular location.
PP
Patti
Nov 8, 2025
1.0
Ordered on the app for pickle sandwich combo with the pickle chips. Went to the location to pick up the order and they said they were out of the chips… Then why was it available on the app? I was given gravy as a substitute. Kinda defeated the purpose because I wanted to try the new menu item.
What are the opening hours of KFC at 2013 Arthur Street East, Thunder Bay?
KFC is open every day from 10:30 AM to midnight.
Where is KFC located in Thunder Bay?
KFC is located at 2013 Arthur Street East, Thunder Bay, ON, P7E 5N7, Canada.
What types of cuisine does this KFC restaurant offer?
KFC is a fast food restaurant specializing in chicken meals and also offers halal options.
How can I contact KFC in Thunder Bay?
You can reach KFC by phone at +1 807-622-7775.
Does KFC offer meal delivery services?
Yes, this KFC location offers meal delivery services.
Can visitors to KFC also enjoy nearby coffee shops?
Yes, Dolce Coffee House, a nearby cafe and coffee shop, is close to KFC for those who want coffee or smoothies before or after their meal.
Where can I rent a car or truck near KFC in Thunder Bay?
Budget Car Rental and U-Haul Neighborhood Dealer, both offering vehicle rentals, are conveniently located near KFC.
Are there nearby accommodations if I plan to visit KFC from out of town?
Yes, Kingsway Inn Motel and Holiday Inn Motel are nearby options where you can stay while visiting the KFC location.
What other food-related businesses are near KFC?
Nearby food-related places include Parmalat Canada, a grocery and cheese store; Carol's Cakes, a bakery and cupcake shop; and Dolce Coffee House, a cafe and smoothie bar.
What is the website for more information about KFC in Thunder Bay?
You can visit KFC online at http://kfc.ca for more details.