McDonald's

3.2
335 reviews
Temporarily Closed
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Business Details

700 Centre Street, Thornhill, ON
L4J 0A7, Canada
(905) 707-9158
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
700 Centre Street, Thornhill, ON
L4J 0A7, Canada

Hours

Reviews

3.2
335 reviews
5 stars
110
4 stars
72
3 stars
33
2 stars
16
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and food displays, contributing to a negative dining experience.

Food Availability

Several customers expressed frustration over limited menu items and unavailability of popular items, impacting their overall satisfaction.

Staff Training

Feedback indicated a need for better staff training, as many employees displayed unprofessional behavior and lacked basic customer service skills.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by the majority of negative reviews.
  • HW
    Haoxu Wang
    Nov 14, 2025
    1.0
    Ordered delivery, they forgot fries 🍟😞
  • BS
    Blaine Smith
    Nov 10, 2025
    3.0
    Service isn’t great and other locations serve better food with more selection
  • OS
    O S
    Oct 27, 2025
    1.0
    I visited this location on October 27, 2025 at around 7:30 PM. My order number was 752, and they were already serving #757. When I asked where my order was one staff said ut is coming. After seeing order serve #759 I asked again and one young member reacted by saying “Oh my gosh”, which was rude and unprofessional. Then another staff member told me my order was a “big sandwiches order” so they served others first. Excuse me — I only ordered 2 Big Macs, 1 cheeseburger, and 1 Jr. Chicken. If that’s considered a “big order,” your team really needs better training. One of the counter staff who said oh my gosh (Filipino girl working at 7:30 PM) was involved. This isn’t about her race but about poor customer service and lack of professionalism. If the head office sees this, please train your staff properly. Customers should not be made to feel disrespected or ignored.
  • DS
    Dolma sherpa
    Sep 10, 2025
    1.0
    Have to wait almost 15 min for my order.
  • PT
    Pouria Tehrani
    Aug 24, 2025
    2.0
    Very annoying service. I offered them to hire me with a good experience but they refused. Also I ordered an ice coffee without anything else but it took 10 minutes. What is your problem McDonlad’s you can’t give my service fast and you refuse to hire people? I really don’t get that you just waste people’s time and making young people miserable by finding work
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Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 700 Centre Street, Thornhill?

McDonald's is open every day from 7:00 AM to 11:00 PM.

Does this McDonald's location have a drive-through service?

No, the drive-through service is closed at this location on all days.