Customers frequently reported slow service, long wait times, and disorganized operations, with some stating they waited over 30 minutes for their orders.
Staff Attitude
Feedback highlighted a mix of positive and negative staff interactions, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Food Quality
While many customers enjoyed the food, particularly the chicken, there were complaints about inconsistent quality and issues with specific menu items.
Online Ordering Problems
Several reviews mentioned difficulties with the online ordering system, including cancellations and delays in fulfilling orders.
Customer Experience
Overall customer experiences varied widely, with some praising the atmosphere and service, while others expressed frustration and disappointment with their visits.
DR
Daniel Romero
3 days ago
5.0
Great place, Michael was positive and friendly and in a great mood! Suman was smiling from ear to ear and definitely made the experience great for a quick lunch break.
SE
Samin Eskandari
4 days ago
2.0
we wait too long, not enough people working, and also food made me stomachache
PP
popo8855
4 days ago
5.0
I love kfc the atmosphere in this location is good
JB
juliya badzahua
4 days ago
5.0
Everything is perfect
JG
JR Goodvibes
Oct 24, 2025
1.0
First of this KFC is located inside the mall, everytime we order food from UberEats they always cancel our order and for dine-in, service is slow like when you order they will always tell you that there's no chicken and need to wait 15-20mins for them to cook. Seems like the workers don't like what they're doing tbh just saying. Overall I don't recommend this KFC location, head office need to be notified and take action.
Yes, Imagine Cinemas Promenade is nearby and offers movie screenings, which can be a fun activity before or after visiting KFC.
Which other restaurants can I find near KFC in the mall?
Nearby restaurants include Howie T's, a kosher burger restaurant, Booster Juice offering smoothies and juices, Cinnaholic bakery, and St. Louis Bar & Grill specializing in chicken and sports bar ambiance.
Are there any family-friendly facilities near KFC Thornhill?
Yes, Gymboree Play and Music is nearby, offering community center services and event planning which can be great for families visiting the mall area.