Customers frequently reported slow service, with many expressing frustration over long wait times for food.
Staff Attitude
Feedback on staff demeanor was mixed; while some praised friendly service, others reported rude and unprofessional behavior.
Food Quality
Many customers enjoyed the food, describing it as fresh and delicious, though some noted issues with availability.
Management Issues
Several reviews highlighted poor management practices, including understaffing and lack of preparation for busy periods.
MA
Mayela Aguirre
Dec 29, 2025
1.0
El personal de esta sucursal es muy lento, siempre tardas en ordenar y recoger la comida.
JS
Jasbir Singh
Dec 20, 2025
5.0
Great staff friendly and food was amazing fresh
SS
Shock Swevy
Dec 19, 2025
5.0
Great service nice workers good food
WD
W D
Dec 7, 2025
1.0
20251108
Highly unpleasant experience.
An unfriendly staff moving slowly. Hidden in the kitchen, leaving the front desk unattended.
Failed to include beverage in the bag. After being reminded, he filled the cup full with ice cubes and poured the beverage.
Ridiculous.
LH
L H
Nov 30, 2025
1.0
This review is not for the food, but because the owner thinks it’s ok to have ONE staff member working as the cashier AND cook. The poor girl was working by herself on a busy Sunday lunch time. Everyone was getting frustrated waiting, you need to hire one staff/cook to stay in the kitchen!!! Ridiculous.
Yes, Imagine Cinemas Promenade is nearby and offers movie screenings, which can be a fun activity before or after visiting KFC.
Which other restaurants can I find near KFC in the mall?
Nearby restaurants include Howie T's, a kosher burger restaurant, Booster Juice offering smoothies and juices, Cinnaholic bakery, and St. Louis Bar & Grill specializing in chicken and sports bar ambiance.
Are there any family-friendly facilities near KFC Thornhill?
Yes, Gymboree Play and Music is nearby, offering community center services and event planning which can be great for families visiting the mall area.