Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.
Food Quality
Customers reported issues with food quality, including cold or burnt items, missing ingredients, and incorrect orders.
Atmosphere
The newly renovated space received negative feedback for being uncomfortable and unclean, with a poor dining atmosphere.
Drive-Thru Efficiency
While some customers noted quick service at the drive-thru, many others experienced long wait times and order inaccuracies.
TS
Trey Suban
3 days ago
4.0
Good experience with ralyn at the counter order was punched in correctly last time I went to a McDonald’s my whole order got messed up so I was thankful
SM
Sarah Mac
Feb 6, 2026
1.0
Waited 20 minutes for food. Missing items. Wrong sauce on wrap.
SS
Singh
Jan 15, 2026
1.0
Very bad customer service
HK
H K
Jan 14, 2026
5.0
This mcdonalds has the best iced coffee every time I show up. They are great at making it.❤️
KM
Kelsey McW
Jan 9, 2026
5.0
I ordered my family many combo meals through Uber Eats tonight, and several items were missing. When I went to the restaurant, the female manager working was extremely kind and understanding and promptly replaced the missing items. I also appreciate the new renovations inside the restaurant. She explained they are training an entirely new staff, which was reassuring. Although I’ve had poor experiences at this Sudbury location in the past with missing food, her professionalism has restored my confidence that things are improving and I’ll continue to order from here. Thank you!!! 😊
What are the opening hours for McDonald's at 914 Newgate Ave, Sudbury?
McDonald's is open 24 hours a day, 7 days a week at this location.
What are the delivery hours for McDonald's at this Sudbury location?
Delivery is available 24/7 at the McDonald's located at 914 Newgate Ave, Sudbury.
Does McDonald's at 914 Newgate Ave have a drive-through service?
Yes, the drive-through at this McDonald's is open 24 hours daily for your convenience.
Can I order pickup and delivery services at this McDonald's?
Yes, McDonald's offers both in-store pickup and delivery services at this location.
What types of meals are served at McDonald's in Sudbury?
This McDonald's serves breakfast, lunch, and dinner items.
What payment methods are accepted at McDonald's at 914 Newgate Ave?
They accept American Express, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a children's menu and welcome families?
Yes, this McDonald's welcomes families and offers a children's menu.
Is there a nearby park where customers can relax after visiting McDonald's on Newgate Avenue?
Yes, Boardwalk park is nearby, offering a great place to relax after your meal.
Are there any other food options close to McDonald's at 914 Newgate Ave?
Yes, Popeyes Louisiana Kitchen and Fat Bastard Burrito are nearby if you're looking for different dining choices.
How can local businesses near McDonald's benefit customers?
Nearby businesses such as The Sleep Shop and Sudbury Windows and Doors provide additional shopping and service options for customers visiting the area.
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