Numerous customers reported extremely poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with cold or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a lack of cleanliness in food preparation areas.
Drive-Thru Efficiency
The drive-thru was noted to be slow and often mismanaged, with customers frequently experiencing delays and order mix-ups.
Customer Experience
Overall, many customers felt that the restaurant's recent renovations negatively impacted their dining experience, making it less comfortable and welcoming.
TB
Trevor Bosse
1 day ago
1.0
Purchased dinner via drive through for my daughter and I on a Friday evening. Despite being second car in line, was directed to park and wait for food. 5 vehicles after were told to do the same. Waited ~15 minutes for a big mac meal, nuggets and poutine. My 'large' pop was literally half full, the poutine gravy tasted burnt to the point where neither of us ate it, not to mention the fries were so under cooked, they were crunchy... not crispy, literally undercooked potato crunchy.
This place has 3 starts for a reason. Absolutely horrible experience!
SN
steve nowacki
Nov 14, 2025
4.0
Prices sure went up cost $56 for 3 meals
KK
Kukumo
Nov 12, 2025
3.0
Food is okay, just about as bad as any other McDonald's in Sudbury, but with a bit less salt than normal, which makes it horrid btw. I would not recommend going to this McDonald's try any other one in Sudbury if it has to be McDonald's, or do yourself a favour and get Wendy's
YS
Yvette Spanish
Oct 28, 2025
5.0
Staff was pretty friendly, food was neat, not like other places where they just make your burgers so sloppy, of your fries so salty.
JC
J Chev
Oct 23, 2025
1.0
Ordered through drive thru on multiple occasions trying to give them a chance and every time have to repeat my order at the pay window so they have it correct and then they mess it up by the time you get to the second window and have to repeat again. Horrible service.
What are the opening hours for McDonald's at 914 Newgate Ave, Sudbury?
McDonald's is open 24 hours a day, 7 days a week at this location.
What are the delivery hours for McDonald's at this Sudbury location?
Delivery is available 24/7 at the McDonald's located at 914 Newgate Ave, Sudbury.
Does McDonald's at 914 Newgate Ave have a drive-through service?
Yes, the drive-through at this McDonald's is open 24 hours daily for your convenience.
Can I order pickup and delivery services at this McDonald's?
Yes, McDonald's offers both in-store pickup and delivery services at this location.
What types of meals are served at McDonald's in Sudbury?
This McDonald's serves breakfast, lunch, and dinner items.
What payment methods are accepted at McDonald's at 914 Newgate Ave?
They accept American Express, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a children's menu and welcome families?
Yes, this McDonald's welcomes families and offers a children's menu.
Is there a nearby park where customers can relax after visiting McDonald's on Newgate Avenue?
Yes, Boardwalk park is nearby, offering a great place to relax after your meal.
Are there any other food options close to McDonald's at 914 Newgate Ave?
Yes, Popeyes Louisiana Kitchen and Fat Bastard Burrito are nearby if you're looking for different dining choices.
How can local businesses near McDonald's benefit customers?
Nearby businesses such as The Sleep Shop and Sudbury Windows and Doors provide additional shopping and service options for customers visiting the area.