McDonald's

3.6
2475 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1736 Stone Church Rd. East, Stoney Creek, ON
L8J 0B4, Canada

Hours

Reviews

3.6
2,475 reviews
5 stars
923
4 stars
589
3 stars
395
2 stars
160
1 star
408

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others highlighted rude behavior from managers and staff.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary food handling practices.

Food Quality

Customers had varied experiences with food quality, with some enjoying fresh and hot meals, while others reported cold or improperly prepared food.

Drive-Thru Experience

The drive-thru service was noted for being fast, but there were complaints about order accuracy and staff communication.
  • MM
    Maninder Malra
    Nov 16, 2025
    1.0
    I ordered a coffee in curbside through my mobile app and they never showed up and after waiting 10 minutes when i asked at front counter for my order, it was sitting there and nobdy there cares about it. Bad service
  • AK
    Arfaat Khan
    Nov 10, 2025
    4.0
    Always the same … my favourite is fillet of fish double up with extra tartar sauce and the sundaes …
  • KK
    kaitlyn kolosjai
    Nov 6, 2025
    2.0
    Usually I have a pretty good experience at this location & things are made as ordered but there has been a few incidences, one being today where i've ordered a cold brew made with oat milk (the drinks were literally called the cookie butter oat cold brew, and then today the chocolate chip cookie dough oat cold brew) & was handed a cold brew with regular cream. The time in the past where I had brought it back, the worker replied with "Oh! that's what that means" as if she didn't know that the word "oat" on the sticker meant oat milk. I'm severely lactose intolerant and feel as though dairy substitutions need to be taken seriously. Some of the workers, mostly in the drive through don't talk at all, don't look at anyone and just aren't friendly at all. The day time staff are usually lovely to deal with but the afternoon/evening staff seem miserable. There needs to be some retraining or emphasis on the importance of making sure things are made correctly to order, ESPECIALLY dairy substitutions and dietary restrictions.
  • JM
    Jenn McComb
    Nov 5, 2025
    5.0
    I have a mixed review as a regular customer , who has had to deal with way too many mistakes with orders . While there are a lot of little things that miss the mark, the staff for the most part are great and the food is always hot / fresh. The mangers do a good job at making things right , not just by fixing the food but they take time to listen to the feedback and that goes along way . I wanted to personally give credit to Morgan who has on more than one occasion, Stepped up to try to resolve issues in a professional manner. She truly does have the best interest of everyone and deserves recognition.
  • IK
    Inderpreet Kaur
    Oct 24, 2025
    1.0
    Manager was very rude. I have used my points for crispy chicken sandwich. Nobody told that my points did not work for them and asked me to pay. Even i have showed them that my points are deducted they refused to agree and wanted me to call the customer service for my points and then argued. Even after calling to the store. The lady manager who picked up the call was rude again, no customer service. No talking etiquette.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's located at 1736 Stone Church Rd. East, Hamilton?

This McDonald's is open 24 hours a day, seven days a week.

When is the in-store access open at this McDonald's location?

In-store access is available daily from 5:00 AM to 11:00 PM.