Dairy Queen Grill & Chill

3.9
942 reviews
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Business Details

981 Queenston Rd E, Stoney Creek, ON
L8G 1B8, Canada
(905) 662-4224
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
981 Queenston Rd E, Stoney Creek, ON
L8G 1B8, Canada

Hours

Reviews

3.9
942 reviews
5 stars
425
4 stars
274
3 stars
105
2 stars
36
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised the friendly and helpful staff, others reported rude service and issues with order accuracy.

Food Quality

There are mixed reviews on food quality, with some customers enjoying the ice cream and treats, while others complained about undercooked or stale food.

Cleanliness

Several reviews mentioned that the restaurant was not clean, with dirty tables and unsanitary conditions reported.

Service Speed

Customers experienced inconsistent service speed, with some noting long wait times and confusion during orders.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food preparation.
  • AC
    Aryana Coccimiglio
    Nov 12, 2025
    1.0
    Awful customer service, asked for a kids meal, was charged for adult chicken strips and when we told the workers we had the wrong meal she proceeded to lie and say that’s what we ordered.
  • GS
    Graham Shirton
    Nov 4, 2025
    1.0
    I would give zero stars if I could. My wife and I stood at the counter for over 5 minutes. The staff made eye contact but made no effort to take our order, so we left and went to A&W, which was excellent. It might be understandable if it was busy, but there was only a person ordering a cake and one car at the drive thru. This level of customer service is inexcusable. We shan't return.
  • PC
    Pardeep Chahal
    Oct 13, 2025
    5.0
    Good staff clean store
  • GW
    Gary Willows
    Oct 5, 2025
    5.0
    Great food. Great prices. Friendly staff
  • SB
    Shannon Binder
    Sep 18, 2025
    1.0
    Once known as the place where Stoney Creek’s teenagers got their first job, now there are no more multicultural teens working there. To make things worse, after 20 years of eating there, my boyfriend and I had our usual weekly ice cream—his sundae, my banana split. For the first time ever, I asked them nicely to remake mine. They had plopped all the toppings in the middle, all mixed together, instead of the three distinct toppings banana splits normally have. But that’s not even the worst part. For the first time in 20 years at this DQ… BOTH of us were in the washroom all night. My son didn’t eat anything and he’s totally fine. We know it was the ice cream because—well, let’s just say thank God we have two bathrooms. Another one of my favorite stores I will never go to again. Ask me the last time I went to Taco Bell, A&W, Subway… heck, even Walmart.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the regular operating hours of Dairy Queen Grill & Chill on Queenston Rd E?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:30 PM, with extended hours until 10:30 PM on Fridays and Saturdays.

What time does the drive-thru open and close at this Dairy Queen location?

The drive-thru is open from 11:00 AM until 9:00 PM Sunday through Thursday, and until 9:30 PM on Fridays and Saturdays.