Brand Certified
McDonald's
2.9(246 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
5357 Fernbank Road, Stittsville, ON
K2S 1B6, Canada
Certified by McDonald's • Mar 01, 2026
(613) 831-3092
Certified by McDonald's • Mar 01, 2026
https://www.mcdonalds.com/ca
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
2.9
246 reviews
5 stars
65
4 stars
38
3 stars
34
2 stars
20
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and disrespectful to customers, particularly from management.
Cleanliness
Many customers reported unsanitary conditions, including dirty tables and a lack of hygiene practices among staff.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.
Service Speed
Customers consistently mentioned slow service, with long wait times for orders, even during less busy hours.
Food Quality
Several reviews indicated dissatisfaction with food quality, including stale items and incorrect preparation.
- RTRob TreuschFeb 14, 20261.0Drove from Richmond, ordered and paid through the app and they forgot both poutines. Also, there was no sauce until the bottom of the wrap.
- MMMalekJan 23, 20261.0Shelly had a very disrespectful attitude towards customers, especially towards me and my friends calling me an idiot. We did nothing wrong and got kicked out. She also yelled at a delivery driver for being 10 minutes late and was incredibly rude
- MCMike CanJan 23, 20261.0The staff here treat drivers very rudely and make us wait for a long time. This is not fair. Please find a solution to this issue. We are here trying to earn a living to support our families.
- BPBashir Ahmad PopalDec 7, 20251.0Afternoon shift two ladies are not respecting Uber Eats drivers
- RSrahul sharmaOct 17, 20251.0Lazy staff. Takes too much time to deliver orders. Very slow and pathetic service
Frequently Asked Questions About McDonald's
What are McDonald's operating hours at 5357 Fernbank Road, Ottawa?
McDonald's at 5357 Fernbank Road is open daily from 7:00 AM to 10:00 PM.
Does this McDonald's location offer drive-through service?
No, the McDonald's at 5357 Fernbank Road does not have drive-through service and it is closed for all days of the week.
What payment options are accepted at McDonald's on Fernbank Road?
They accept American Express, cash, Discover, MasterCard, and Visa as payment options.
Can I order McDonald's food for pickup or delivery from this location?
Yes, this McDonald's offers both in-store pickup and delivery services.
Is the McDonald's at this location family-friendly and suitable for children?
Yes, it welcomes families and children, and has a children's menu available.
Does this McDonald's serve breakfast, lunch, and dinner?
Yes, all three meals – breakfast, lunch, and dinner – are served at this location.
What is the dress code at McDonald's on Fernbank Road?
The attire at this McDonald's location is casual.
Are there any nearby places where I can shop or access financial services after visiting McDonald's?
Yes, nearby you can find Walmart Supercentre for shopping, Walmart Pharmacy, Western Union for money transfer services, and RBC Royal Bank - Meeting Place for banking and financial advising.
What nearby beauty and personal care services are available around McDonald's at Fernbank Road?
Regal Nails (nail salon), SMARTSTYLE (beauty salon and hair salon), and Kimberly McDougall Chiropody (podiatrist) are close by for your personal care needs.
Are there entertainment or educational options near the McDonald's at 5357 Fernbank Road?
Yes, nearby SmartCentres Kanata offers shopping and cinema experiences, and Kumon provides educational and counseling services.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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