Subway

3.6
250 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local St Thomas Subway® Restaurant at 188 Sunset Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
188 Sunset Drive, St Thomas, ON
N5R 3B9, Canada

Hours

Reviews

3.6
250 reviews
5 stars
114
4 stars
47
3 stars
20
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, with specific incidents of employees arguing with customers and showing a lack of patience.

Food Quality

Customers reported inconsistent food quality, with some experiencing stale bread and poorly made sandwiches, while others praised the freshness and taste.

Service Speed

Many customers expressed frustration with slow service, often citing long wait times and understaffing during busy periods.

Cleanliness Issues

Several reviews mentioned unsanitary conditions, including dirty bathrooms and issues with the soda fountain.

Ingredient Availability

Frequent complaints about being out of basic ingredients, such as bread and vegetables, were noted, impacting customers' ability to order their desired items.
  • BW
    Brandon Wheeler
    Nov 17, 2025
    5.0
    Amazing service and food was delicious, Arju was super nice and friendly!
  • KM
    Kenneth RR Melhuish
    Nov 4, 2025
    4.0
    Good subs staff are friendly . Busy place felt bad for the guy last time I was there , working all by him self I had to wait 20mins to order whoever left him hanging on a Saturday night by him self should be fired
  • AC
    Al Czervik
    Oct 22, 2025
    1.0
    This place is nasty. Hopefully they will close down soon.
  • RH
    Raija Huijgen
    Oct 14, 2025
    5.0
    Because I Love subway so much for the combo of both worlds and I will make sure you have try to get the latest news and I will be okay with you and your help and support you
  • MR
    Madison Rybarsky
    Oct 5, 2025
    1.0
    went to get some subs, and the worker started making my veggie sub with meat, i said “oh that’s supposed to be a veggie.” the worker than told me that “that wasn’t what you said, you said turkey.” (i’ve been a vegetarian for 10 years.) she used the same bread that had meat on it, and the same cheese and took the meat off and put it back in the container. there was no reason to argue and i see in the comments someone else has experienced this too. we also ordered potato rings…. disgusting, cold, uncooked. subs barley have any toppings, will not be back to this location, which is the closest to my house…

Frequently Asked Questions About Subway

What are the operating hours of Subway at 188 Sunset Drive, St Thomas?

Subway is open Monday to Thursday from 9:00 AM to 11:00 PM, Friday and Saturday from 9:00 AM to midnight, and Sunday from 9:00 AM to 10:00 PM.

What meal options does Subway at this location serve?

They serve breakfast, lunch, and dinner.