Subway

3.7
460 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local St Thomas Subway® Restaurant at 965 Talbot St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
965 Talbot St, St Thomas, ON
N5P 1E8, Canada

Hours

Reviews

3.7
460 reviews
5 stars
212
4 stars
103
3 stars
36
2 stars
19
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for their friendliness and helpfulness, while others were reported as rude or inattentive.

Order Accuracy

Frequent complaints about incorrect orders and missing ingredients, particularly with online orders.

Speed of Service

Consistent issues with slow service and long wait times, especially during busy hours or when only one employee is present.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and well-made subs, while others reported stale bread and poorly assembled sandwiches.

App Issues

Numerous complaints regarding the app not functioning properly, leading to incorrect charges and delays in order preparation.
  • ED
    Evan Duke
    6 days ago
    5.0
    John was amazing. Had really great customer service. Would definitely come here again.
  • MR
    Malerie Rollins
    Nov 15, 2025
    1.0
    Subway keeps removing the things I’m there for. First it was taking yellow mustard off the menu, which I realize they put back on. The flat breads got so thin you could no longer get it toasted or it would be too hard to eat. So okay I’ll not toast it. Now flat bread is gone completely?! Subway I’m sorry to say but we are done. Too many strikes against.
  • DW
    David Warda
    Oct 27, 2025
    5.0
    We had GREAT customer service! Robin was amazing help. My app wasn’t working correctly and he was able to navigate and help me make it work with the promo through the app!
  • SG
    Steffany Green
    Oct 24, 2025
    1.0
    So tired of going in there and saying what I want on my sub and never getting it. Tonight I asked for lots of onions she put 4 then when I said can I have more please she was rude and only at 2 little pieces! Also asked for lots of sub sauce and can't even taste it! This is everytime we go in there! And this was a supervisor to boot
  • CW
    Christine W
    Oct 23, 2025
    1.0
    Just bad why are all the subways now the worst !!! Went to this subway awful lettuce the ingredients weren't fresh. Will never ever go back.. let's go back a year ago when subways were good now a complete fail

Frequently Asked Questions About Subway

Where is Subway located in St Thomas, ON?

Subway is located at 965 Talbot St, Unit 5, St Thomas, ON N5P 1E8, Canada.

What services does Subway at 965 Talbot St offer for ordering?

They offer curbside pickup, in-restaurant dining, convenient delivery, and easy ordering via their app or online menu.