Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local St Catharines Subway® Restaurant at 111 Fourth Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.8
194 reviews
5 stars
89
4 stars
47
3 stars
21
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were criticized for being rude, unhelpful, or dismissive.
Food Quality
Several customers reported issues with food quality, including stale bread, poorly made sandwiches, and missing ingredients, while others enjoyed fresh and delicious subs.
Staffing Issues
Many reviews highlighted staffing problems, including long wait times due to insufficient staff, untrained employees, and frequent stock shortages of menu items.
Cleanliness
The cleanliness of the store received positive remarks, with many customers noting that the environment was clean and well-maintained.
- JSJass Samra2 days ago5.0Amazing service and subs served by Komal. Very good job. 👍🏻
- PPPeterDec 19, 20251.0Very disappointing experience at this Subway. The employee Karan. They were rude and unhelpful and refused to take my order when the app was down, without offering any solution. I’ve been a regular here for years, but their poor attitude and lack of basic customer service were unacceptable. I expect much better from Subway.
- RRRPDec 18, 20251.0Very disappointing experience at this Subway. The employees refused to take my order and showed zero interest in helping. Their app was down and wouldn’t allow me to order a veggie patty sub. I politely asked if I could place a regular order and have it made as a veggie patty instead, but they flat-out refused without offering any solution. employee name Karan, was rude, unhelpful, and extremely unaccommodating. Their customer service was awful—dismissive, disrespectful, and unprofessional. Instead of trying to help a customer, they made the situation unnecessarily frustrating. All other employees were very accommodating, except Karan. I have been going to this store for almost 4 years, its my go to store, and would never come back, suprise, I saw them being extremely rude with other customers behind us too. This was a totally unacceptable experience, and I expect much better customer service from a brand like Subway. Correction: I called the store the next day and spoke with an employee named Kim. She patiently listened to my concerns, acknowledged the situation, and offered a reasonable solution. She also apologized on behalf of Karan, which I truly appreciated. Kim demonstrated what good customer service looks like - respectful, supportive, and customer-focused. Hopefully, this experience helps KARAN reinforce that customer service should always be the first priority in any business. Thank you, Kim, for your patience, understanding, and professionalism. I’m genuinely grateful for your help.
- SNShahd NasirDec 5, 20255.0I want to give a special thanks to Nikita! She was the most kindest lady who went above and beyond to make sure I had a good experience. Her customer service skills are exceptional and she made me the best sub i’ve had in years. Definitely returning soon! :)
- AMAmber McinerneyDec 4, 20255.0Just had an amazing experience at lunch today. Ordered 6 subs at lunch time. Ready in 15 mins! Staff was super friendly and made the subs perfectly! Thank you ladies for your amazing customer service today!
Frequently Asked Questions About Subway
Where is Subway located in St Catharines?
Subway is located at 111 Fourth Ave, Unit 6, Ridley Square, St Catharines, ON, L2S 3P4, Canada.
What are the opening hours for Subway at Ridley Square?
Subway at Ridley Square is open daily from 9:00 AM to 11:00 PM.
Does Subway offer curbside pickup?
Yes, Subway offers curbside pickup as one of its pickup and delivery services.
What payment options are accepted at Subway in St Catharines?
Subway accepts American Express, Discover, MasterCard, and Visa for payments.
What types of meals does Subway serve?
Subway serves breakfast, lunch, and dinner options.
Can I order Subway online or through an app?
Yes, you can order Subway quickly and easily online or through their app via their menu order URL.
Does Subway provide catering services in St Catharines?
Yes, Subway offers catering services for your needs.
Is there dine-in available at the Subway located at Ridley Square?
Yes, Subway serves dine-in customers at this location.
What nearby places can I visit around Subway at Ridley Square?
Nearby places include Havana Castle Cigars (tobacco shop), COBS Bread (bakery and restaurant), and Qualia Pizza (pizza restaurant). You can visit these for complementary dining or shopping experiences before or after your Subway visit.
How can nearby businesses like Helen Nails and Spa or TELUS help during my visit to Subway?
After enjoying a meal at Subway, you can visit nearby Helen Nails and Spa for beauty treatments or TELUS for mobile phone services and repairs, making your trip to Ridley Square convenient and multifaceted.