Numerous customers reported extremely slow service, with long wait times and incorrect orders being common complaints.
Hygiene Concerns
Several reviews highlighted significant hygiene issues, including dirty dining areas and unclean play areas, raising concerns about sanitation.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold items, incorrect orders, and poor preparation.
Staff Performance
Mixed feedback on staff performance; while some praised individual employees for their service, many criticized overall management and staff efficiency.
JL
Jak Led
Jan 4, 2026
1.0
Crew that works on weekends closing are the laziest employees one could hire. Probably why they have the graveyard shift. I ordered a hamburger and 2 junior chickens and they couldn't be bothered to make it so they tossed in 12 nuggets instead and tried to charge me over $25.
You need to fire these individuals.
AA
Adrian
Dec 30, 2025
1.0
Let me start by saying that this review is not for the am staff at this location as they are professional, knowledgeable and provide excellent customer service. This review relates to a complete lack of all of the above displayed by the staff present at this location on Friday December 30th between 5:00 & 5:30 pm. On the way to get my son to his job we decided to pull through the drive through to order a McCrispy meal and joined the line at about 5:02pm. The drive through kiosk closest to the building in the lane we were in appeared to be either malfunctioning or not being operated properly as several orders were taken on the outside lane for every one taken on the inside lane. It took more than 20 minutes before our order was taken. When we got to the 2nd window to pick up our order we were instructed to pull into the drive through waiting area as it wasn’t ready. After waiting for about an additional 10 minutes I went into the restaurant to collect the order. It hadn’t been processed and when I asked for it I was greeted with blank stares by some and ignored by someone who appeared to be a manger but was wearing jeans which seemed out of place even for McDonalds. When I was a teen I worked at McDonalds in Mississauga and know that I could have literally cooked it faster myself. When it was finally presented at about 5:35 pm there was no apology for the wait and no accountability for the incompetence. Someone needs to take those who should be taking the lead at this location to task over a complete lack of customer service. Very disappointed as a customer and former employee.
CW
Carrie Williams
Dec 30, 2025
1.0
Don't use their drive thru unless you have 40 min.....no exaggeration....get it together....poorly managed....staff just stood there like deer in headlights when we went in after waiting in the drive thru wait spot for 15min...where's the meal I just paid $15 for...you can't make this shit up....get new management and employees...corporate needs to pay this location a personal visit ASAP.
T
Надія «Tymoshenko»
Dec 29, 2025
4.0
Все добре, але величезна проблема з миттям рук. Багато дітей, плюс батьки. І вбиральні під замком. Кожній дитині треба йди на касу просити відкрити туалет. Це нонсенс. Не зрозумів як тече вода щоби руки помив і туалет знову закрито. І знову йти на касу. Це як приниження. Або один грається у воді в умивальнику, в інший не може дочекатись щоби сходити в туалет. Чому би не поставити два умивальника біля автоматів з напоями. Це вирішило би багато проблем.
SB
Sam Besh
Dec 16, 2025
1.0
Zero star on hygiene …. Beyond disgusted! I definitely enjoy my Morning coffee. But, I think it’s time to depart from McDonald’s because of hygiene issues. A coffee cup should not smell like the employees body sweat. I have brought it up to managers and employees in the past. They even claim that they are aware of the issue. But they have not done anything about it. I did not want to make this public. But If body Odour transfers to a cup… That means bacteria is also transferring to that cup. I don’t want to put my clean hands on the cup that smells like bacteria. It is not just me. Other people have smelt it as well. McDonald’s do better.
What are the operating hours of McDonald's at 385 Ontario St, St Catharines?
McDonald's is open 24 hours every day of the week, from Monday to Sunday.
When is McDonald's drive-through service available?
The drive-through is open 24 hours daily, from Monday to Sunday.
Does McDonald's offer delivery and in-store pickup services?
Yes, McDonald's provides both in-store pickup and delivery services.
What meals does McDonald's serve?
McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at this McDonald's location?
This McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is McDonald's at 385 Ontario St family-friendly and does it have a children's menu?
Yes, McDonald's welcomes families and offers a children's menu.
What is the dress code at McDonald's on Ontario St?
The dress code is casual.
Which nearby places can customers visit before or after their meal at McDonald's?
Customers can visit nearby places such as Kia of St. Catharines for automotive needs, Vine Floral for flowers and gifts, or Tim Hortons for coffee nearby.
Are there nearby gas stations to the McDonald's on Ontario St for customers on the go?
Yes, Pioneer Gas Station, Pioneer Energy, Esso Canada, and Circle K gas stations are located nearby for convenience.
What nearby fast food options are available around McDonald's at Ontario St?
Nearby fast food options include KFC and Taco Bell, providing additional dining choices.