McDonald's

3.4
2619 reviews
Drive-Thru Curbside McDelivery
Get DirectionsCallWebsite

Business Details

385 Ontario St., ST CATHARINES, ON
L2R 5L3, Canada
(905) 688-0244
https://www.mcdonalds.com/ca
GoogleFacebook

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
385 Ontario St., ST CATHARINES, ON
L2R 5L3, Canada

Hours

Reviews

3.4
2,619 reviews
5 stars
854
4 stars
568
3 stars
447
2 stars
226
1 star
524

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Cleanliness Concerns

Many reviews highlighted poor cleanliness in the dining area and restrooms, with some customers expressing concern over sanitation, especially in the play area.

Food Quality

While some customers found the food acceptable, many others complained about cold, stale, or poorly prepared items, indicating inconsistency in food quality.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service while others reported rude or unhelpful interactions.

Pricing Complaints

Several customers expressed dissatisfaction with rising prices relative to the quality of food and service, feeling that the value was lacking.
  • MC
    Michelle L. Martin (Crash)
    1 day ago
    4.0
    Fast food, value meals etc Good place for family, friends or a quick bite to eat
  • EB
    Enisa Berisha
    Oct 24, 2025
    2.0
    They kept getting my Oder mixed up, and the guy who is supposed to put it in didn’t put it on the screen as an order and made me and my kids wait like 30 minutes to get my order straight and they didn’t even give me straws for my drinks
  • CP
    Colin Puttock
    Oct 24, 2025
    1.0
    Genuinely one of the worst Mc Donald’s I’ve ever been to Soda was more tonic water than syrup Food was fine Workers barley acknowledged me at the window
  • MM
    maddy mcgarr
    Oct 17, 2025
    1.0
    I brought my daughter to play place first time and she was only in the play place for 2 mins because she got to shy. When I took her out she smelt like pee all over her and she did not pee herself. It was old pee smell so bad that it made her car seat smell and when she came into my home i put her right in shower it was horrible worst smell I have ever smelt. Her socks and pants and shirt smelt really need to clean that play place one of the kids are gonna get sick from that just horrible.
  • CF
    Carlos Freitas
    Oct 16, 2025
    1.0
    Honestly the worst experience at McDonalds in a long time not even worthy of the 1 star. Cant understand the lady taking the orders i can be forgiving there, the order was a hot cake happy meal and a sausage McMuffin, got the McMuffin and hotcakes.. no toy. No butter no syrup no forks or knifes, no hash brown no napkins. Clearly the corporation doesn’t vet or test the people buying these franchises. It’s one thing their food is sub par and I’m buying it in a pinch, another that the prices are crazy for this sub par food. And then this service on top… stay away unless you are desperate it’s not worth the headache and long term health complications.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 385 Ontario St, St Catharines?

McDonald's is open 24 hours every day of the week, from Monday to Sunday.

When is McDonald's drive-through service available?

The drive-through is open 24 hours daily, from Monday to Sunday.