Customers reported mixed experiences with service, ranging from friendly and helpful staff to rude interactions and poor order handling.
Food Quality
Many customers expressed disappointment with the quality and portion sizes of food items, particularly blizzards and other menu offerings.
Pricing Concerns
Numerous reviews highlighted high prices for items, with many feeling that the cost did not match the quality received.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others pointed out issues such as non-functional restrooms.
Wait Times
Several reviews mentioned long wait times, particularly in the drive-thru, leading to frustration among customers.
TM
Troy McDonald
Dec 31, 2025
5.0
Wow!! visited the Merritt St Dairy Queen today & surprised with 50% off Cakes and Novelties sales they have. It looks like the new management took over as I see the prices are cheaper than before. Great customer service and environment!
EE
Emily Emily
Dec 30, 2025
1.0
Vanilla in ice cream cake tasted completely off. Family members noticed also. I called and employee didn’t care so writing this review. It tasted more of an ice cream than a compact soft serve . Or freezer burnt or water down. I’m not sure as I’m not an ice cream cake expert but thank you to the gentleman on the phone who did not care at all. The cake was only $40 so !no big deal right ! .
DB
Denise Black
Dec 22, 2025
1.0
"was" our favorite DQ. Closed for months for "renovations".
Went on weekend, not one renovation done, other than all prior staff GONE!.. Under new ownership when asked. We will not be back...ever!
Treats we ordered were mediocre. Peppermint blizzard was basically a vanilla sundae with about 1/2 teaspoon of chocolate/peppermint bits at bottom of cup. Asked for extra sprinkles on a plain sundae...never got them.
It's a shame the previous owners "sold out" to what is there now.
BS
Baljit Sran
Dec 21, 2025
5.0
Our family loves coming here! The staff are friendly and the food is delicious. Thanks 🍦
BS
Billu Sarn
Dec 20, 2025
5.0
Best place to get ice cream cakes! Friendly staff and everything tastes so fresh here! Can’t wait to come back!
Frequently Asked Questions About Dairy Queen (Treat)
Is the Dairy Queen at 415 Merritt St currently open?
This Dairy Queen location at 415 Merritt St in St Catharines is temporarily closed. Please check back for updates.
What are the usual operating hours of this Dairy Queen?
Currently, the location is closed every day of the week, including Monday through Sunday.
What specialty treats does this Dairy Queen offer?
This Dairy Queen specializes in Blizzard® Treats, soft-serve ice cream cones, frozen novelties, and also offers DQCakes.com ice cream cakes.
Does this Dairy Queen have seating and WiFi available?
Yes, the Dairy Queen offers seating, outdoor seating, and free WiFi, making it family-friendly and good for kids.
Is there a drive-thru service at this Dairy Queen location?
Yes, this location provides a convenient drive-thru service for customers.
Can customers place orders online for pickup at this Dairy Queen?
Yes, you can place an order online for pickup using their ordering URL: https://www.dairyqueen.com/en-ca/order/pickup/n/11853/
What nearby car rental agencies can I use when visiting Dairy Queen at 415 Merritt St?
Nearby car rental options include Enterprise Rent-A-Car and Alamo, which can be useful for customers who need transportation in St Catharines.
Are there any nearby eateries or restaurants close to this Dairy Queen?
Yes, nearby dining options include The House of Subs sandwich shop and 241 Pizza restaurant, great for grabbing a meal before or after your Dairy Queen visit.
What emergency services are located near Dairy Queen at 415 Merritt St?
St. Catharines Fire and Emergency Services is nearby, providing fire protection and ambulance services in the vicinity.
Are there any family-friendly or entertainment venues near this Dairy Queen?
Yes, nearby places include Garden City Productions, a theatre and arts venue, and Niagara Top Team gym, offering fitness activities.